Quản lý nhà hàng với kinh nghiệm đa dạng và kỹ năng lãnh đạo xuất sắc | Nữ | 1993 | TP.HCM

Quản trị Kinh doanh, Quản lý nhà hàng, Dịch vụ khách hàng, Đào tạo nhân viên, Tiếp thị trực tuyến, Quản lý tài chính, Kỹ năng giao tiếp, Quản lý chi phí, Lập kế hoạch, Tổ chức sự kiện …

**Lê Kim Nhật Tiên**

**Personal Information**
– **Full Name:** Lê Kim Nhật Tiên
– **Date of Birth:** 1994
– **Sex:** Nữ
– **Place of Birth:** TP.HCM
– **Address:**
– **Phone Number:**
– **Email:**

**Objective**
– By all my knowledge, passion and experience, I would love to apply for the vacant position of your company for increasing the company’s growth and achieving company’s target.

**Strengths**
– MS Word, MS Excel, PowerPoint, Internet.
– Hard Working, Self-Motivated, Enthusiastic, Responsible and always willing to assist colleagues and other departments in needed.
– Punctually, prestigiously, neatly and tidily.
– Teamwork spirit and customer care services.
– Innovative ideas to enhance the quality of goods and services for the company’s reputation.
– Easily to work with new environment and new colleagues.
– Good communication in English.

**Weakness**
– Lack of focusing.

**Experience**
– **Financial Manager** of Hoa Sen University – Vatel Charity Project
– **Supervisor** of F&B activities for Vatel Events

**Education**
– **Qualification:** Bachelor Degree from Vatel International Business School – Hotel & Tourism Management
– **Other Certifications:** IELTS: 5.5

**Personal Experience**
– **2012:** Self-Business Experience
– Well-managed in cash, bill and voucher.
– Good communication with customers and enhance relationship to keep loyal customers.
– Manage staffs effectively.
– Food cost control and cost saving.
– Ability to create new dishes to adapt with customer’s desires.
– Online marketing to attract customers and promote sale daily.

– **2013:** F&B Trainee of Vatel Restaurant
– Food safety knowledge.
– Wine knowledge.
– Keep the working area clean and neat.
– Take responsibility for delivering good services to customers.
– Responsible for performing other duties as assigned.
– Manage inventory and order with suppliers for next shift.

– **October 2013 to February 2014:** F&B Management Trainee at Pool House Restaurant – Hyatt Regency Da Nang
– Food & Beverage knowledge.
– Understand and practice service procedure of the restaurant.
– Transfer customer’s complaints to manager.
– Up selling skills.
– Have some familiarity with basic cooking skills.
– Punch the order on POS machine.

– **September 2014 to February 2015:** F&B & FO Management Trainee at Club Lounge – Sheraton Nha Trang
– Conduct check in, check out procedure.
– Welcome visitors by greeting them in person or on the telephone answering or referring inquiries.
– Direct visitors by maintaining employee and department directories; giving instructions.
– Handle customer service’s complaints.
– Prepare new booking for the next day.
– Escort guests to their room.
– Enhance Food & Beverage knowledge.

– **2015 to 2016:** Store Manager of The Kafe Huỳnh Thúc Kháng & The Kafe Phạm Hồng Thái, District 01
– Opening & Restaurant Set up experience.
– Staff training (restaurant service procedure, menu, up-selling techniques and so on).
– Arranging staff schedules.
– Assigned job duties for staffs during their shift and inform unavailable food/drink items before each shift.
– Maintaining the cleanliness of restaurant and ensured following shift would be the same.
– Managing inventory in daily shift and ordered suppliers.
– Managing and motivating staff to increase sales and ensure store efficiency.
– Monitoring food preparation to ensure orders are completed quickly.
– Handling customer’s complaints and receiving customers feedback to enhance customer’s service.
– Monitoring local competitors for developing, researching and implementing marketing strategies.
– Analyzing store sales figures.
– Managing budgets and inform directly to Area Managers.
– Maintaining accurate records of all pricings, sales, and activity report.
– Responding and resolving customer complaints.
– Ability to increase profitability through excellent service and effective management.
– Identifying customer’s wants/desires for proposing effective business strategy toward marketing team for each outlet.

– **2016 to Present:** Assistant Outlet Manager of Café Terrace – SaiGon Center 65 Le Loi to Store Manager Café Terrace Giang Văn Minh – Fly Cupcake Garden Phan Kế Bính
– Opening/Restaurant Set Up experience.
– Staff training (restaurant service procedure, menu, up-selling techniques and so on).
– Arranging staff schedules.
– Check employee attendance and inform monthly to HR manager.
– Assigned job duties for staffs during their shift and inform unavailable food/drink items before each shift.
– Maintaining the cleanliness of restaurant and ensured following shift would be the same.
– Managing inventory in daily shift and ordered suppliers.
– Managing and motivating staff to increase sales and ensure store efficiency.
– Monitoring food preparation to ensure orders are completed quickly.
– Handling customer’s complaints and receiving customers feedback to enhance customer’s service.
– Monitoring local competitors for developing, researching and implementing marketing strategies.
– Monitoring daily sale figures through POS system.
– Manage daily bill and be responsible to accountant in need.
– Analyzing store sales figures.
– Monitoring restaurant cost under outlet manager’s guide.
– Managing budgets and inform directly to Outlet Managers.
– Maintaining accurate records of all pricings, sales, and activity report.
– Responding and resolving customer complaints.
– Monitoring online guest complaints and inform directly to Outlet Manager.
– Ability to increase profitability through excellent service and effective management.
– Identifying customer’s wants/desires for proposing effective business strategy toward marketing team for each outlet.

**References**
– Ms Giang Nguyen: Academic Director of Vatel International Business School Ho Chi Minh
– Mr Ha Quach: Head Of Internship – Vatel International Business School Ho Chi Minh
– Mr Trong: Pool House Manager – Hyatt Regency Da Nang Resort & Spa
– Ms. Selina Low: Front Office Manager – Sheraton Nha Trang Hotel & Spa
– Ms. Nhung Nguyen: Area Manager – The Kafe Group
– Mr. Kha Vi Thanh: Outlet Manager – Niso Group
– Mr SơnL: Store Manager – QA – Niso Group

I definitely ensure that all information I have provided in this Resume is correct. If there is any cheating, I will be fully responsible and bear all disciplinary from your company.