Quản lý dịch vụ khách hàng và xử lý chuyên nghiệp | Nữ | 1990 | Bình Thạnh – Hồ Chí Minh

Quản lý, Dịch vụ Khách hàng, Xử lý, Kế toán, Telesales, Quản trị, Giao tiếp, Tiếng Anh …

Pham, Thi Bich Ngoc (Ms. Nancy)

**Current Position:**
– Processing Manager
– Customer Service Manager

**Experience:**
– 4 Years
– Latest Company: IMMICA VIETNAM
– Saigon Tower, 29 Le Duan, Dist. 1, HCMC, Vietnam.

**Highest Education:**
– Bachelor

**Languages:**
– English – Intermediate
– Korean – Beginning
– Vietnamese – Native

**Email:**
– ngocpham2106

**Phone | Skype:**
– [Số điện thoại]

**Address:**
– 17 Phan Huy On St., Ward 19, Binh Thanh Dist., Ho Chi Minh City, Vietnam.

**Skills:**
– Leadership
– SugarCRM
– Bitrix 24
– Translation
– Interpretation
– Willing to Learn
– Hard-working
– Responsible
– Good Listener
– Progressive
– Good at English
– Computer Skills
– MS Office
– Computer and Internet Research
– Strong Interpersonal Skills
– Training and Management

**Work Experience:**

**01/2012 – 04/2012**
– Accounting – Internship at Binh Minh Tai
– Arranging, checking VAT invoices, entering data; making online tax declaration
– Performing basic accounting transactions.

**01/2012 – 03/2012**
– Audit Assistant – Internship at Southeast Accounting – Auditing Company (SAAC)
– Understanding Standard Audit Process
– Assisting in audits for customer companies in Binh Phuoc and Can Tho provinces.

**12/2012 – 03/2013**
– Administrative Assistant at LAC F
– Receptionist and creating leasing contracts with foreign customers
– Answering customer inquiries
– Coordinating with banks
– Reporting to Director.

**01/2012 – 12/2012**
– Cashier at Italian Restaurant
– Cashier and waitress duties, using cash register.

**07/2013 – 01/2014**
– Processing Specialist at IMMICA VIETNAM
– Admin staff and telesales
– Supporting Processing and Sales Departments.

**01/2014 – 09/2014**
– Processing Supervisor at IMMICA VIETNAM
– Managing Processing Department, ensuring efficient operations
– Consulting and handling client applications
– Tracking records and customer care until clients receive immigrant visas
– Received Excellent Employee Award of 2014.

**09/2014 – 10/2016**
– Customer Service Manager cum Processing Manager at IMMICA VIETNAM
– Managing Processing Department staff, ensuring efficient operations
– Planning and organizing customer care implementation
– Responding to client inquiries and ensuring requirements are met
– Coordinating with relevant departments for optimal service delivery
– Tracking records and customer care until clients receive immigrant visas and stability post-immigration
– Reporting to CEO on Processing Department status and providing suggestions
– Received Excellent Employee Award of 2015.

**Education:**

**03/2017 – Present**
– Chartered Institute of Management Accountants (CIMA) at FTMS Global Academy
– Studying subject E1 – Organisational Management

**01/2014 – 06/2015**
– Association of Chartered Certified Accountants (ACCA) at FTMS Global Academy
– Professional Qualification in Accounting and Finance, Skilled Level

**01/2013 – 06/2013**
– Audit Practicing Class – Beginner and Intermediate Level at VACPA
– Course on “Practice Audit Under the Audit Dossier Template”

**10/2008 – 12/2012**
– Student at Ho Chi Minh City Open University
– Major: Accounting – Auditing – Finance

**Volunteer Experience:**

**06/2012 – 08/2012**
– Green Summer – “Mùa hè xanh” Volunteer Campaign

**06/2011**
– Volunteer assisting contestants during the University exam

**06/2012**
– Volunteer assisting contestants during the University exam

**Other Charity Programs:**
– Participated in various charity programs in 2016 & 2017.

**Certificates:**
1. Certificate of Achievement for Completing F2, F3, F6, F7 of ACCA program – Year 2017
2. Certificate of Recognition for completing NLP – Excellent in Communication – Year 2015
3. Certificate of Participation in intensive two-day Edu-seminar “The Secrets of Japanese Economy” – Year 2015
4. Certificate from VACPA for “Practice Audit Under the Audit Dossier Template” – Year 2013
5. Certificate from Ho Chi Minh City Communist Youth Union for Green Summer – “Mùa hè xanh” Volunteer Campaign – Year 2012
6. Certificates for assisting contestants during University exams – Years 2011 and 2012
7. Certificate for completing Effective Communication and Time Management Skills – Year 2011
8. Certificate for completing online training program for youth entrepreneurship start-up and vocational development – Year 2011.