Nhân viên chăm sóc khách hàng tận tâm và chuyên nghiệp | Nữ | 1986 | Quận 6 – Hồ Chí Minh
Giới thiệu về ứng viên
Receptionist, Administrative Executive, Customer Service, Time Management, Multitasking, Interpersonal Communication …
CURRICULUM VITAE
PERSONAL INFORMATION
– Full Name: LE VIEN HANH
– Gender: Female
– Marital Status: Married
– Date of Birth: 06 September 1986
– Email: [Email]
– Mobile Phone: [Mobile Phone]
– Home Address: K13 Cu Xa Phu Lam B, Ward 13, District 6, Ho Chi Minh, Viet Nam
ABOUT ME
– Hard-working, careful, and honest employee
– Strong desire for knowledge and challenges
– Ability to work under pressure
– Self-educated, self-motivated, and versatile person
– Willing to learn new things and a good listener
OBJECTIVE
– Obtain a position that will enable me to use my strong practical experience, educational background, and ability to work well with people.
EDUCATION
– The Hotel and Restaurant Management of Sai Gon Tourisms (2005 – 2007)
– Major: Tourism Management
– Lotus University (06-11/2009)
– Certificate: Professional Secretary
– Kent International College (03-05/2010)
– Certificate: Ticketing Agent
EMPLOYMENT RECORD
– Sherwood Residence (04/2008 – 2009)
– Position: Receptionist
– Trained in Novotel Garden Plaza Sai Gon for 1 month in Front Office (May 2007)
– Movenpick (03-09/2009)
– Position: Guest Relation
– Hospitality Marketing Concepts (10/2010)
– Position: Tele Sales
– Matterhorn (03-11/2015)
– Position: Receptionist cum Admin Assistant
– Surbana International Consultants (Viet Nam) (11/2015 – 11/2017)
– Position: Administrative Executive
– Answer and forward phone calls to appropriate individuals and departments
– Schedule customer bookings and guide them about available rooms and suites
– Hands-on experience in giving information to visitors and answering their questions
– Prepare incoming and outgoing mail and packages
– Oversee maintenance of the reception and waiting area
– Coordinate customer payments and billing
– Buy necessary supplies, snacks, and refreshments
– Maintain the common filing system and file all letters
– Take care of office equipment and assets
– Coordinate the repair and maintenance of office supplies
– Implement all tasks related to administration: stationary purchase, travel tickets booking
– Post jobs on website & newspaper, analyze, summarize resumes, set up interview meetings with candidates, make offer letters, prepare labor contracts for staff
– Update & renew all office documents: Office License, Work Permit, Residence Card
RELEVANT SKILLS & KNOWLEDGE
– Knowledge:
– Customer Service
– Office and Admin Management
– Skills:
– Professionalism
– Time Management
– Organization and accuracy in completing tasks
– Multitasking Capability
– Powerful Telephone Skills
– Interpersonal Communication: good communication in both writing and speaking in English
– Build team spirit
REFERENCES
– Banh Thi Bich Thao
– Office Manager
– Tel: [Phone Number]
– Surbana International Consultants (Viet Nam), S123 Shop House, 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, Viet Nam
