Nguyen Vuong 1989 Dịch vụ khách hàng

NGUYEN QUAN VUONG Personal Summary
➢ A highly competent, motivated, flexible, innovative and
enthusiastic staff with

experience
of working in service environment.
➢ A quick learner who can absorb new ideas and work under
pressure.
➢ Well-organized and proactive in providing timely, efficient and
accurate support to management and work colleagues.
➢ Approachable and well-presented and able to establish good
working relationships with a range of different people.
Career

Objective
To be an active and excellent employee in your organization and to
DOB:
utilize as well as develop excellent communication

skills
in both
20/02/1989 Vietnamese and English, interpersonal, organization, leadership

skills
as an intern in a fun and energetic environment.
Address:
52/20 Cu Lao street, Ward 2, Phu

Education
Nhuan District, HCMC.
Bachelor of Computer Studies programming 2013-2016
Mobile phone:
University of The West of England, The United Kingdoms
(+84)
Achievements:
Third class
Email:
Master in Business Administration 2017-2018

University of The West of Scotland, London campus, The United
Kingdoms
Key

skills
and competencies
➢ Customer focus:
experience
d to meeting the expectation and requirements of customers, established and
maintained effective relationships with customers and gain their trust and respect.
➢ Communication:
impeccable English

skills
, developed language immersion abroad.
➢ Attention to details:
demonstrated consistency and accuracy working with number in service monitoring
process.
➢ Self-motivation:
it is combined with my competitiveness and goal achievement.
➢ Time management:
delivered multiple deadlines on time.
Work

experience
s
Premier Village Phu Quoc Resort 10/2020 to now
Job title:
F&B coordinator and Secretary of Executive Chef
Duties:
➢ Assist in controlling and analyzing quality levels of products and service, guest satisfaction,
merchandising and marketing, operating costs and sanitation
➢ Establish and maintain effective employee relations
➢ Develop formal training plans and conduct on the job training sessions for Food & Beverage and Kitchen
Department employees
➢ Assist with the compilation of new menus and beverage lists
➢ Attend and contribute to weekly Food & Beverage and Kitchen departmental meetings
➢ Inform the Food & Beverage and Kitchen Department on a daily basis of all relevant information on
operational matters
➢ Oversee the preparation, presentation and service of Food and Beverage products to ensure highest quality
at all times.
CRYSTAL BAY HOSPITALITY JOINT STOCK COMPANY 10/2019-4/2020
Job title:
Deputy Sale Manager and Assistant of Deputy General Director
Duties:
➢ Responsible for Corporate and Travel Agent Sales for the hotel
➢ Clear understanding of the tourism business strategies then set goals and determine action plans to meet
those goals
➢ Indentify new markets and business opportunities and increase sales
➢ Provide the highest quality of service to the customers at all time
➢ Manage and develop relationships with key internal and external stakeholders
➢ Develop relationships within community to strengthen and expand base for sales opportunities
➢ Attending all departments and hotel meetings as necessary
➢ Represent Hotels in various events and exhibition
➢ Conduct daily sales calls and arrange sites inspection trips to hotels by corporate clients
➢ Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the
hotels
➢ Accomany sales team on sales team on sales calls to potential clients to assist in development of the account
and to access the effectiveness and sales

skills
of the sales person
➢ Builds and strengthens relationship with existing and new customers to enable future bookings.

Activities
include sales calls, entertainment, trade shows, etc.
➢ Closely following up on all business leads within a 24 hour ressponse time line to clients.
BẮC SƠN DEVELOPMENT AND INVESTMENT JOINT STOCK COMPANY 9/2018-7/2019
Job title:
Overseas Property consultant
Duties:
Senior Executive Consultant and Secretary of General Director
9/2018-2/2019
➢ Meeting revenue targets via direct sale, distribution networks
➢ Seeking out and attending networking events to generate leads and promote the company’s services to
develop new
➢ Meeting with existing and prospective clients to present and explain the company’s business model and to
discuss properties and markets which match their investment

profile
➢ Building relationships with investors and 3rd party distributors to close real estate investment deals globally
➢ Managing new and existing client relationships
3/2019-7/2019
➢ Supporting the Sales Head of Department and the CEO with sales and operational tasks
➢ Holding seminars and other presentations
➢ Support and contribute some new

projects
based on requirements of General Director’s department
➢ Creating a distributors network to help generate leads and sales
➢ Support clients during their business trip in Cyprus, Portugal
➢ Coordinate process’s investment between clients, lawyer and investor
NEMNEM BAR AND RESTAURANT, LONDON, THE UK 2014-2018
Job title:
Assistant Manager
Duties:
➢ Prepare shift schedules, process payroll for all restaurant staff
➢ Monitor compliance with safety and hygiene regulations
➢ Gather guests’ feedback and recommend improvements to our menu
➢ Coordinate communication between front of the house and back of the house staff
HOTEL TONY, HCMC, VIETNAM 2007-2013
Job title:
Manager
Duties:
➢ Plan and organize accommodation, catering and other hotel services.
➢ Promote and market business.
➢ Recruit, train and monitor staff.
➢ Plan work schedules for individuals
➢ Meet and greet customers.
➢ Deal with customers’ complaint and feedback.
➢ Carry out inspections of property and services.
➢ Deal with suppliers to get more promotions.
Extracurricular

activities
STUDENT AMBASSADOR AT UNIVERSITY OF THE WEST OF ENGLAND Oct 2013 – July 2014
Responsibilities:
➢ Supported in open day by carrying out various tasks on promotions and introduction the university to the
visitors.
➢ Keep in touch with a diverse range of people, including managers, other staff and visitors.
Achievements:
➢ Develop vital communication and team working

skills
Referees
1. Ms. Nguyen Thi Tony
Owner of Hotel Tony, HCMC, Vietnam
Mobile:
(+84)
2. Ms. Nguyen My
Owner of NemNem Restaurant, London, UK
Mobile:
(+44)
3. Mr. Le Lam Phong
Manager of BSOP company in South of Vietnam
Mobile:
(+84)