Nguyễn Vũ Vương 1991 Dịch vụ khách hàng
Giới thiệu về ứng viên
Vuong Nguyen Vu H.
Operations Manager
District 1, HCM City
VuongNg
Professional Operator & Business Developer with more than five years of
experience
in
the customer development and operations management & monitoring that is related
with F&B/Food Retails/FMCG.
WORKING
EXPERIENCE
Ecommercial Operations Manager
July 2020 to now
Main Responsibilities:
▪ Building strategic plans and revise of business models and standard operating
procudure (SOP) for Omnichannels & Operations ; prepare and complete action
plans; implement production, productivity, quality and customer-service standards;
resolve problems; complete audits; identify trends;
▪ Buildding strategic & execution of corporate gifts deparment
▪ Forecast requirements; prepare an annual budget; schedule expenditures; analyze
variances; initiating corrective actions
▪ Develop operations systems by determining product handling and storage
requirements; develop, implement, enforce and evaluate policies and procedures;
develop processes for receiving product, equipment utilization, inventory
management and shipping
▪ Analyze process workflow, employee and space requirements and equipment layout;
implement changes
▪ Recruit, select, train, assign, schedule, coach, counsel and discipline employees;
Communicate job expectations; planning, monitoring, appraising and reviewing job
contributions; Plan and review compensation actions; enforcing policies and
procedures
▪ Communicate customer issues with operations team and devise ways of improving
the customer
experience
, including resolving problems and complaint;;
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F&B Operations Manager – Food Retails
Jan 2019 to April 2020
Main Responsibilities:
▪ Building strategic plans and revise of business models and standard operating
procudure (SOP) for chain of 05 Food Courts Concepts and 05 Milk Teashop Concepts
in BigC Hypermarket/Supermarket/Go Mall/Go Market; prepare and complete action
plans; implement production, productivity, quality and customer-service standards;
resolve problems; complete audits; identify trends;
▪ Forecast requirements; prepare an annual budget; schedule expenditures; analyze
variances; initiating corrective actions
▪ Develop operations systems by determining product handling and storage
requirements; develop, implement, enforce and evaluate policies and procedures;
develop processes for receiving product, equipment utilization, inventory
management and shipping
▪ Analyze process workflow, employee and space requirements and equipment layout;
implement changes
▪ Recruit, select, train, assign, schedule, coach, counsel and discipline employees;
Communicate job expectations; planning, monitoring, appraising and reviewing job
contributions; Plan and review compensation actions; enforcing policies and
procedures
▪ Communicate customer issues with operations team and devise ways of improving
the customer
experience
, including resolving problems and complaint;
▪ Work closely with Head of F&D and management team to set and/or implement
policies, procedures and systems and to follow through with implementation.
Operations Manager Nam Trang Ltd Co.
Convenient stores and Central Kitchen
(Ready to Cook & Ready to Eat)
Jan 2018 to Dec 2018
Main Responsibilities:
▪ Managing and operating all business functions of chain of 5 convenient stores and
central Kitchen with more than 70 employees with deeply impressedd Sales Revenue
Performance above150% LFL from 1.5 billons o 2.4 billons VND.
▪ Overseeing daily operations of the company including merchandising, manufacturing
processes off central kitchen, delivery system, staff training & coaching, marketing
planning & execution.
▪ Developing and implementing sales
activities
which are necessities for business
development to be successful, included but not limited to R&D process/efficiency,
product rationalization, sales activations, pricing and discount strategy, sales system
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and incentive, store performance monitoring, customer loyalty programs, plant
operations, quality controls, inventory management etc.
▪ Lead and direct the sales force activity to ensure excellent operation in all stores and
to position stories as the preferred convenient stories for fresh foods and on-ready
foods.
▪ Ongoing measurements of effectiveness of operational programs and processes.
▪ Provide timely, accurate and complete reports on all operational divisions – keeping
the board fully informed in a timely and transparent way of the performance of the
day-to-day operations.
Area Sales Manager
Jul 2016 to Dec 2017
Main Responsibilities:
▪ Managing and operating chain of 40 convenient stores Vin-mart Plus and
approximately 200 staffs.
▪ Leading and directing the sales force activity to ensure excellent operation in all
stores and to position Vin-mart Plus to increase Sales Revenue with 200% in this
working period. from 3.3 billons o 7 billons VND.
▪ Suggesting competitively advantageous retail merchandising strategy consistent
with sales plans;
▪ Managing and controlling optimal usage of annual budget under responsibility
according to policies and procedures to launch successfully brand Vinmart-Cook,
Hubs System Development for Vinlinks (External Delivery Systems of Vin-
Commerce…)
▪ Managing the implementation of sales programs in outlet to ensure that customers
experience
are provided with the best possible sales services and information in order
to secure maximum availability, minimize out of stock situations, minimize shrinkage
optimize stock replenishment and manage effectively cash flow in stores;
▪ Supporting in-store training by coaching / motivating staff following the training
methodology and schedule set by the Training department and Quality controlling;
Sales Supervisor
Oct 2013 to Jun 2016
Main Responsibilities:
▪ Develop closely follow up and execute agreed business development programs,
leverage efficient call coverage and ensure all assigned accounts comply with VBL
performance standards and commitments from 60 call outlets to 100 call outlets
▪ Identify and evaluate new business opportunities (new distributors/new customers)
& develop VBL products in new accounts in assigned location with effective customer
development agreement, alignment with line manager;
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▪ Associate Promotion Controller in operating effectively sales promoter team by
training, monitoring, motivating, delivering volume and other
objective
s in assign
accounts to meet company goals;
EDUCATION
BACKGROUND
Foreign Trade University – Ho Chi Minh City, Vietnam
▪ First Degree of Bachelor of International Business – Graduated in 2013,
▪ Second Degree of Bachelor of International Finance – Graduated in 2014,
HIGHLIGHTS
Business Correspondence Result Orientated Working
Sales Processes and Operational Improvement Strategic Planning
Experience
d multi tasks Executive management support
OTHER
SKILLS
Language Computer
Listening:
Upper-Intermediate MS Word:
Advanced
Writing:
Advanced MS Excel:
Advanced
Speaking:
Upper-Intermediate MS PowerPoint:
Advanced
Reading:
Advanced Documentary:
Advanced
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