Logistics and Customer Service Team Leader | Nữ | 1982 | District 7 – Hồ Chí Minh
Giới thiệu về ứng viên
Logistics Management, Customer Service, Operation Team Leader, Freight Forwarding, Customs Clearance, Business Development, Warehousing, Team Leadership, Supply Chain, Negotiation …
● THÔNG TIN CÁ NHÂN
○ Họ và tên: LE NGOC THY
○ Giới tính: Female
○ Tình trạng hôn nhân: Single
○ Ngày sinh: May 20, 1982
○ Quốc tịch: Vietnam
○ Điện thoại: 84 (0)
○ Email:
○ Địa chỉ: 26A – 37 Street, District 7, Ho Chi Minh city, Vietnam
● Kinh Nghiệm:
○ YASUDA LOGISTICS CO., LTD.
• Leader of Hochiminh Branch
• Supervise all activities of Hochiminh branch office and responsible for the overall logistics, shipping and warehousing
• Manage and control office expenditure within agreed budgets
• Solve all issues and implement actions for service improvement
• Business development and ensure customer satisfaction
• Liaise with other departments to understand operational needs and development requirements
• Contact Head office and global team for account development
• Visit customer sites to maintain good relationships
• Manage, train staff and monitor performance
○ JOINT VENTURE SUNRISE LOGISTICS CO., LTD.
• Customer Service & Operation Team Leader
• Responsible for forwarding operations including sea and air import export, customs clearance, domestic transportation, and 3PL management
• Coordinate with foreign branch offices and agents in business operations
• Ensure customer inquiries are handled timely and accurately
• Follow up and resolve issues as they arise
• Update regulations related to logistics and supply chain, and advise customers when required
• Maintain good customer relationships
• Negotiate with subcontractors and carriers to secure competitive rates for ocean freight, air freight, customs clearance, and domestic transportation
• Submit quotations to customers
○ MITSUI-SOKO INTERNATIONAL PTE LTD REPRESENTATIVE OFFICE OF JAPAN
• Administration Officer – Customer Service
• Purchase office supplies
• Coordinate hotel, air ticket and transportation arrangements
• Arrange Vietnamese visa for foreigners and apply for work permits
• Follow up accounting, statements and balance sheets between HQ and agent
• Translate documents from English to Vietnamese and vice versa
• Perform additional assigned tasks
• Check shipping documents carefully before sending to agents
• Contact carriers for booking and shipping schedules
• Communicate with overseas agencies to follow up shipments
• Handle customer complaints and coordinate with relevant parties to resolve issues
• Arrange job costing sheets
• Assist with inspection tasks
● CHỨNG CHỈ
○ Customs Declaration Certificate, General Department of Vietnam Customs, 2016
○ Certificate of Customs Declaration, The College of Finance & Customs, 2015
○ Certificate of Dangerous Goods Regulation – Initial for Categories 6, Logistics Knowledge Co., Ltd, 2015
○ Certificate of Professional Personnel Administration, Institute of development economics research, 2014
○ Certificate of Forwarding & Customs Procedures, Vietnam Institute of Logistics, 2013
○ Certificate of ISO 9001-2008, Quatest 3, 2013
○ Certificate of Customer Care & Customer Service, Pace Institute of Leadership & Management, 2012
○ Certificate of completion English in Business, Pro-Skills Center, 2009
● HỌC VẤN
○ Van Lang University
• Bachelor of International Commerce, 2000 – 2004
● KỸ NĂNG
○ English business level
○ Chinese can communication
○ Japanese can communication
○ Excellent analytical, problem solving and organizational skills
○ Strong negotiation and communication skills
○ Integrity and compliance
○ Able to work under high pressure and handle multiple projects
● SỞ THÍCH
○ Travelling
○ Reading book, listening music
○ Doing exercise by walking
