Chuyên viên quản lý và dịch vụ khách hàng giàu kinh nghiệm | Nữ Chưa phân loại

Customer Service, Administration, Team Leadership, Event Organization, Contract Management, Training Coordination, Communication Skills, Problem Solving, Negotiation, Time Management, Sales Support, Legal Documentation …

Nguyen Ngoc Huyen
Administrator
Institution American

**Education**
(IAE) – 3 Floor, Quynh Lan Building, 60 Hai Ba Trung, Ben Nghe, Dist 1
Phone:
Email:

**Career Summary**
– Worked in customer service since 2011, starting in a call center in December 2011.
– Responsible for identifying customer needs, taking notes, and solving problems.
– Transitioned to customer service in Softlines Lab at SGS company for sales opportunities in education.
– Served as a counselor at Arena Multimedia, a college of multimedia by Aptech India.
– Promoted to Center Manager at VATC English Center.
– Currently working as an Administrator at IAE since June 2017.

**Experience**

**Team Leader Administrator**
Jun 2017 – Present
IAE – 60 Hai Ba Trung
– Responsible for preparing legal documents for contracts requiring validation at notary office.
– Distribute documents & information, filing, and record keeping.
– Arrange training sessions or meetings, including booking flights and hotels.
– Manage time sheets for admin team.
– Source suppliers and negotiate contract terms for services supporting business operations.
– Directly liaise with suppliers regarding orders and delivery plans.
– Handle cash expenses for suppliers and coordinate with Accounting for timely payments.
– Support customers with contracts and marketing programs to enhance sales efficiency.
– Order curriculum monthly for all centers and ensure timely delivery.
– Monitor company equipment and assets, planning maintenance and additional purchases.
– Coordinate with the technical team for facility maintenance across branches and main office.
– Manage monthly stationary orders for the office.
– Act as receptionist, welcoming customers and handling official correspondence.
– Perform additional tasks as requested by departments.

**Center Manager**
Feb 2017 – Jun 2017
VATC Nguyen Van Cu
– Oversaw operations and business management at the center.
– Set and achieved center targets, planned revenue, and organized events to attract new sales.
– Developed training plans and reports to ensure quality training objectives were met.
– Managed staff performance and development, including recruitment suggestions.
– Addressed unexpected situations at the center.
– Monitored student progress and supported staff relationships.
– Managed funds, materials, and teaching equipment.
– Maintained legal records for the center.

**Counselor**
Jul 2016 – Jan 2017
Arena Multimedia
– Provided course counseling to students via phone, email, live chat, and in-person.
– Followed up with students to encourage enrollment and assist with procedures.
– Participated in high school enrollment consultations in HCM city and surrounding provinces.
– Developed marketing plans to support enrollment efforts.
– Attended training workshops and relevant events.
– Collaborated with team members to meet monthly, quarterly, and yearly targets.

**Customer Service**
Jul 2014 – Jul 2016
SGS Viet Nam, Ho Chi Minh
– Contacted customers for sample information and testing requests.
– Managed sample reception and testing requests, ensuring accurate invoicing.
– Analyzed sample elements and advised on testing needs.
– Participated in online seminars to enhance analytical skills.
– Collected monthly orders and managed revenue reporting.

**Customer Service in 9192 Call Center**
Dec 2011 – Jun 2014
Mobifone Global, Ho Chi Minh
– Consulted customers on mobile services and resolved issues.
– Conducted outbound calls to assess customer needs and improve service usage.
– Translated documents between English and Vietnamese.
– Managed reporting functions for weekly and monthly performance metrics.

**Key Skills**
– Strong communication skills in English, both face-to-face and over the phone.
– Detail-oriented with excellent planning and time management abilities.
– Proficient in consulting and providing feedback.
– Experienced in high-pressure environments with strong analytical skills.
– Proficient in Microsoft Excel and Word.
– Organized and systematic in file management.
– Knowledgeable in labor law and trade law.

**Education**
– TOEIC 500
– Bachelor’s Degree in Management Information Systems – Economics University Ho Chi Minh (2014)
– Pursuing a second Bachelor’s Degree in Law – Law University Ho Chi Minh (since Sep 2015), awaiting graduation exams in April 2018.

**Reference**
Mrs. Yen – Chief Executive Officer of VATC Centers