Chuyên viên Phát triển Kinh doanh và Dịch vụ Khách hàng | Nữ | 1991 | Quận 5 – Hồ Chí Minh
Giới thiệu về ứng viên
Business Development, Customer Service, Sales, Market Research, Relationship Management, Bilingual …
LY SI CHAU
Business Development/Customer Service/Chinese English Speaking
OBJECTIVE
– Prefer to work in international associations with professional and dynamic working environment where I can develop skills to contribute to the company.
PERSONAL PROFILE
– Gender: Female
– Birthday: 10/11/1991
– Marital status: Single
– Nationality: Vietnamese
– Country: Vietnam
– Address: No. 52/1, Gia Phu Street, Ward 13, District 5, Ho Chi Minh, Vietnam
CAREER INFORMATION
– Level: Experienced (Non-Manager)
– Salary: 18,000,000 – 20,000,000 VND
– Job type: Full time
– Industry: Administrative / Clerical, Sales / Business Development, Interpreter/ Translator
– Location: Ho Chi Minh, Others, International
EXPERIENCE
– Year(s) of Experience: 5
– Current Level: Experienced (Non-Manager)
**6/2020 – Now: Business Development Executive – METKRAFT**
– Conduct Sales Activities Related to Assigned Customers and in the Given Markets.
– Recommend and Sell Parts to Existing and Potential Customers.
– Develop New Customers.
– Research and Forecast Market Trends to Ensure Timely Pricing Adjustments; Develop Up-to-Date and Suitable Selling Strategies.
– Maintain and Improve Relationship with Existing Customers, Promote Relationships with Potential Customers.
– Spot and Resolve Customers’ Concerns and Complaints.
– Prepare Sales Reports and Conduct Customer Opinion Surveys.
– Organize and Carry Out Special Sales Activities to Reduce Inventories.
– Co-operate with Accounting, Marketing and Inside Sales to Develop Price Policies, Marketing Solutions and Post Sale Service Policies to Ensure Utmost Efficiency for Sales.
– Support Debt Collection as Required by Management, Incorporate Delivery and Distribution Schedules to Customers.
– Other Duties as Requested.
**1/2020 – 6/2020: Senior Customer Service Executive – Avery Dennison**
– Respond and Ensure Customer Enquiries and Requests are Addressed in a Timely Manner.
– Coordinate with Sales Team, Other Internal Teams, Suppliers to Ensure Product Quality and Customers’ Requirements are Met.
– Handle Customer Complaints According to the Company Procedures and Service Standard.
– Communicate with Sales Team and Key Vendors Regarding the Latest Development of the Customers and Maintain Updated Customer Profile Information.
– Proactively Share Among Team Members on New Product/System Knowledge and Lessons Learnt from Mistakes to Improve Quality of the Whole Team.
– Assist and Back Up Other Team Members and Provide Supports and Report to Supervisor.
**3/2014 – 12/2019: Sales Assistant – Tinh Ha Trading & Service HCMC Branch**
– Manage Customers
– Receive Inquiries and Make Quotations for Customers
– Process Orders and Related Documents if Necessary
– Track the Process of Goods; Follow Up Payments
– Accept Problems and Find Solutions for Clients
– Be a Window to Contact with Manufacturers for Technical Matters
– Be a Translator (Vietnamese-Chinese-English) Between Manufacturers and Customers, Supervisors and Customers, Weekly Meetings, etc.
– Other Tasks from Company
EDUCATION
– Highest Degree Level: Bachelor
– Completion Date: 1-2014
– Bachelor – Ton Duc Thang University
– Major: Chinese Business
SKILLS
– LANGUAGES
– English – Intermediate
– Chinese – High-level
