Chuyên viên nhân sự và dịch vụ khách hàng tận tâm | Nam | 1988 | Huyện 3 – TP.HCM

HR Officer, Customer Service, Administration, Recruitment, Microsoft Office, English Communication, Event Support, Social Media Management, Team Collaboration, Payroll Management, Problem Solving …

LE NGUYEN THIEN AN

**Experience**
– **Aug 2017 – 2017:**
– HR Officer (Seasonal Work) – Pink Ribbon
– Edit and post recruitment information on social media and company website.
– Recruit new employees based on departmental requirements.
– Ensure candidates fit job descriptions and company culture.
– Arrange schedules for potential candidates’ interviews.
– Screen and evaluate candidates during probation to decide on contract continuation.
– Control daily attendance, payroll, and monitor probation evaluations.
– Track employee benefits and social insurance.
– Report weekly and monthly work schedules to directors.

– **Nov 2014 – Aug 2017:**
– Admin / Customer Services Agent – Elite Dental Group
– Welcome and assist customers with advice on services.
– Schedule appointments and manage treatment plans and payments.
– Handle cash flows and perform hospital fee guarantees.
– Audit daily turnover and analyze financial reports.
– Arrange work schedules to ensure adequate team coverage and implement 5S practices.

– **Jul 2011 – Sep 2014:**
– Customer Services Staff – Hoang Tran Pharmaceutical & Trade
– Provide administrative support and online customer service.
– Report on imported and exported cosmetic items.
– Classify and summarize out-of-date products.
– Manage customer inquiries via multiple communication channels.
– Organize promotions and maintain customer engagement on social media.

**Skills**
– Communicate well in English (Listening, Speaking, Reading, Writing)
– Proficient in Microsoft Office: Word, Excel, PowerPoint
– Social Media Management: Facebook, Google+, Twitter
– Ability to work independently or as part of a team
– Detail-oriented, confident, responsible, and organized

**Education**
– **2006 – 2010:**
– Bachelor Degree in Commerce, Van Lang University

**Personal Data**
– Marital Status: Single
– Height: 174 cm
– Weight: 67 kg
– Health: Good

**Certificates**
– 2007: Certificate of Language Examination in English – Level B
– 2010: Certificate of Computing Application – Level A
– 2013: Certificate of Participation in Search Engine Optimization – SEO
– 10/2017: Certificate of Human Resources Management – Global Economic Center (University of Economics Ho Chi Minh City)

**Interests**
– Playing sports, listening to music, hip hop dance.