Chuyên viên Merchandiser với kinh nghiệm trong dịch vụ khách hàng và quản lý dự án. | Nữ | 1992 | Di Linh – Lam Dong

Merchandiser, Customer Service, Project Planning, Logistics, Negotiation, Inventory Management, English Proficiency, SAP, Business Administration, Foreign Investment, Warehouse Management, Communication Skills …

CURRICULUM VITAE

PERSONAL INFORMATION:
– Full Name: DANG THI HONG HOA
– Sex: Female
– Date of Birth: September 12th, 1992
– Marital Status: Single
– Permanent Address: Hoa Bac Commune, Di Linh Dist, Lam Dong Province
– Current Address: 204/27B Highway 13, Binh Thanh Dist, Ho Chi Minh City
– Contact:
– Mobile: (+84) 367 54 51 56
– Email:

APPLY POSITION:
Merchandiser

EDUCATION BACKGROUND:
– Graduated from Ton Duc Thang University, Ho Chi Minh City
– Bachelor of Business Administration, 2013
– Certificate of TOEIC 665
– Certificate of Applied Informatics Level B (Good)
– Certificate of Japanese-language proficiency (JLPT N4)

WORKING EXPERIENCE:

– **Sunstream Industries** (Vietnam) Co., Ltd;
– **Location:** District 9, Ho Chi Minh City
– **Duration:** April 2017 – March 2019
– **Position:** Merchandiser cum Customer Service
– **Company Overview:** 100% Singapore company belonging to Sunstream Group, established for 30 years, with branches in Vietnam, Thailand, Malaysia, China, Philippines, and Indonesia, managed by Head Office in Singapore. Main field: supply industrial solutions, including forklift attachments, packaging machines, and consumables products.

– **Key Responsibilities:**
– Follow up and take care of all customers, especially key account customers.
– Receive inquiries from customers, send official quotations, and follow up to secure orders.
– Input orders (SO, PO) into systems (SAP) to place orders with suppliers, negotiate for best prices, delivery times, and payment terms.
– Build order plans based on customer orders.
– Prepare sales contracts with customers and suppliers, follow up on shipments from overseas, and prepare shipping documents for import procedures.
– Collaborate with logistics team as necessary.
– Prepare Delivery Orders (DO) and Accounts Receivable (AR) invoices in systems, arrange transportation for timely delivery, and send invoices to customers.
– Follow up on payment collections from customers and make payment requests to suppliers.
– Manage customer service tasks, maintain contact with customers and suppliers, handle warranty claims, and resolve issues.
– Manage warehouse operations, including cargo in-out stock and inventory reporting.

– **Achievements:**
– Consistently delivered on time for customers.
– Developed strong negotiation skills (both via email and direct communication).
– Gained extensive knowledge in logistics and customer management.

– **Sai Gon – Hai Phong Industrial Park Corporation;**
– **Duration:** 2014 – February 2017
– **Position:** Project Planning Staff
– **Company Overview:** Vietnamese company belonging to Saigon Invest Group, focused on infrastructure development in industrial parks, land and factory leasing, investment attraction, and legal support for investors.

– **Key Responsibilities:**
– Set appointments with clients, prepare documents, and negotiate agreements with foreign clients (from Japan, Korea, Hong Kong, Germany).
– Prepare land sublease contracts and explain contract contents to clients.
– Manage client projects, including applying for business registration, investment registration, and other necessary procedures.
– Handle client payment management and support all other procedures for project implementation.
– Provide legal consulting to clients on business and investment laws.
– Prepare periodic reports for the board of directors.

– **Achievements:**
– Successfully supported over 10 investment projects in the industrial park, including LG Vietnam – Haiphong project with total investment capital of 1.5 billion USD.
– Received “Certification of Achievement” from the General Director for outstanding performance.