Chuyên viên hỗ trợ và tư vấn với kỹ năng giao tiếp xuất sắc. | Nữ Thu Duc – Ho Chi Minh City
Giới thiệu về ứng viên
Assistant, Secretary, Consultant, Communication, Reservation, Translation, Customer Service, Problem Solving, Hospitality, Office Management, Bilingual, Administrative Support …
Nguyen Thi Thuy Duong
Assistant – Secretary – Consultant
Thu Duc – Ho Chi Minh City
OBJECTIVE
– To Strengthen My Skills and Deepen My Knowledge by Working in a Professional Organization and Challenging Environment.
EDUCATION
– Goethe Institute (May 2020 > Aug 2020)
– German Language, B1 Level
– Nha Trang University (Oct 2009 > May 2013)
– Bachelor’s Degree in English
SKILLS
– Major:
– Interpretation & Translation
– Consulting
– Solving Problems
WORK EXPERIENCE
– NAM NGHI PHU QUOC – In the Unbound Collection by HYATT (Dec 2019 > May 2020)
– Reservation Agent
– Process Reservations by Mail, Telephone, Fax.
– Answer Guest Inquiries about Hotel Services, Facilities, Hours of Operation, and Local Area & Attractions.
– Book Room Reservations while Focusing on Maximizing Room Revenue and Average Rate Using Standard Rate Quoting Scenario at All Times. Up Selling Rooms Whenever Guests Need.
– Communicate to and Work Closely with the Sales Department Concerning Group Bookings.
– Handle All Special Reservations, Including V.I.P. Reservations, Packages and Discounts.
– VINPEARL (Aug 2018 > Oct 2019)
– Secretary to General Manager & Reservation Agent
– Schedule Client Conference Calls, Video Conference Sessions and Meetings in the Company Conference Room.
– Attend Meetings and Record Minutes.
– Determine Matters of Top Priority and Handle Accordingly.
– Plan Office Budget.
– Operate Office Equipment, Such as Photocopy Machine, Scanner, etc.
– Relay Directives, Instructions and Assignment from General Manager to All Heads of Departments.
– Prepare Statement to Senior Management for Approval.
– EVASON ANA MANDARA Resort & Spa Nha Trang (Oct 2017 > Jun 2018)
– Butler Cum Receptionist
– Process Guests’ Check Ins and Outs while Providing Excellent Customer Service.
– Take Care of Guests’ Requests and Liaise with Respective Departments: Laundry, Wake Up Call, Spa Bookings, Concierge and Any Special Requests.
– Work with Other Departments to Fulfill Guest’s Satisfaction.
– Serve Guests in a Calm, Discretion and Courteous Manner, Respecting Timing Standards.
– Be Host and Welcome All Guests in a Gracious and Polite Manner, and to Have Ability to Hold a Conversation with Guests in a Natural and Spontaneous Manner.
– ABTECH TRADING & MANUFACTURING CO., LTD (Apr 2016 > Jun 2017)
– Assistant to QS Manager
– Deal with Suppliers, Subcontractors in Vietnam Also in China (via Emails) about Prices, Samples of Products.
– Submit Product’s Samples, Estimate Bill of Quantities to Clients.
– Translate Documents, Emails from English to Vietnamese and Vice Versa.
– Implement and Report Tasks Following the Command of Manager and Director.
– Prepare and Handle the Certificate of Inspection of Work for Construction Finishing.
– Administer All Documents of QS Departments.
– FREELANCER (Jun 2015 > Apr 2016)
– Freelance English Translator
– Translate Documents from English to Vietnamese and Vice Versa.
– FACILITY MANAGEMENT SERVICES CO., LTD (Nov 2014 > Jun 2015)
– Secretary – Administrative Staff
– Translate Documents, Emails, Reports from English to Vietnamese and Vice Versa.
– Prepare Reports for Monthly and Quarterly Meeting.
– Manage Documents Related to Administration of Security Department.
– Order and Maintaining Stationery and Equipment.
– Prepare Timetable Sheet for Office Staffs.
