Chuyên viên hỗ trợ bán hàng với kỹ năng giao tiếp tốt | Nam | 1994 | Ho Chi Minh
Giới thiệu về ứng viên
Sale Admin, Customer Service, Ticketing, Communication Skills, Teamwork, Problem Solving …
NGUYEN NGOC THANH NGAN
Sale Admin
Ho Chi Minh, Vietnam
EDUCATION
– **The Saigon College Of Major**
– Travel Management
– Art Culture And Tourism
– GPA: 7.9
– Oct 2012 – Sep 2015
– **Kent International College**
– Ticketing
– GPA: 8.5
– Oct 2015 – Dec 2015
WORK EXPERIENCE
– **Vietjet’s Call Center**
– Customer Service Staff
– Mar 2016 – Sep 2016
– Main Responsibilities:
– Answers the questions of passengers about the flights.
– Handle and transfer for passengers in case the flights are delayed or canceled.
– Support customers to book tickets and purchase luggage on Vietjet’s system.
– Support agents.
– Achievements and Skills Gained:
– Dedication, customer care skills, careful, enthusiastic.
– Communication skills by telephone and troubleshooting for customers.
– **Tri Binh**
– Ticketing Staff
– Nov 2016 – Dec 2017
– Main Responsibilities:
– Book reservations on systems.
– Notification of deadline issue ticket for guests.
– Ticketing, exchange, refund on the Amadeus, Sabre Vietnam Airlines, Vietjet, and Jetstar systems.
– Responsible for tracking bookings and ticketing.
– Notification of guests in case of flight delay or cancellation.
– Achievements and Skills Gained:
– High sense of responsibility, careful, communication skills with customers, flexibility in all situations.
– Assessed positively by Management: hard working, active, extremely adaptable.
– Improved English Communication Skills.
– **Transviet Travel**
– Ticketing Staff
– Mar 2018 – Present
– Main Responsibilities:
– Group ticketing for All Nippon Airways.
– Works with airlines to ask for booking, respond to agents’ emails, follow deadlines and risk cases with travelers.
– Supports guests and agents in keeping bookings, flight counseling, and itinerary prices.
– Following deadline booking and remind issue ticket.
– Handling booking and notification for guests in case of delayed and canceled flights.
– Achievements and Skills Gained:
– Email writing skills, price negotiation skills, and fast work processing, teamwork skills.
CERTIFICATIONS
– 2015 TOEIC Certificate with score 480 issued by IIG
INTERESTS
– I like traveling, shopping, cooking, listening to music, reading, and watching cartoon films.
SKILLS
– Office
– Logical Thinking and Creative
– Public Speaking
