Chuyên viên hỗ trợ bán hàng và dịch vụ khách hàng chuyên nghiệp | Nữ | 1987 | Phú Nhuận – Hồ Chí Minh

Sales Support, Customer Service, Ticketing, Hospitality, Communication Skills, Teamwork …

NGUYEN THI NGOC YEN
123A Huynh Van Banh Street, Phu Nhuan District
Ward 17, Ho Chi Minh City

PERSONAL INFORMATION
– Full name: Nguyen Thi Ngoc Yen (Ms.)
– Date of birth: September 3rd, 1987
– Place of birth: Hai Phong
– Material status: Single
– Mobile phone: [Your Phone Number]
– Email: [Your Email Address]

CAREER OBJECTIVE
– Desire to become a member of your professional and international workplace.
– Contribute to the development of your company in the future.
– Utilize skills effectively to achieve company goals and seek promotion.

ACADEMIC BACKGROUND
– University of Finance–Marketing (Bachelor of Arts – Business English): 2005 – 2009
– In-house Training:
– ACE Management Services: The Art of Closing Sales Certificate
– Communication Skill Training (The Youth Center)
– Law University:
– 3rd Bachelor in Law (in process)

EXPERIENCE RECORD
1. **From 07-2009 to 07-2011:**
**APL-NOL Ltd.**
**Position:** Sales Support – Sales Department
**Key Responsibilities:**
– Assist Deputy Director in arranging bank and health claims, preparing reports for meetings.
– Support Sales team in daily rate requests and inform customers of shipping prices.
– Attend and record meetings with CEO, Managers, and Sales team.
– Handle client inquiries and transfer to relevant sales personnel.
– Welcome customers and inform the department in charge.
– Assist Marketing and HR Departments in advertising and event planning.
– Manage administrative tasks such as ordering supplies and booking travel.

2. **From 07-2011 to 05-2014:**
**A&EM HOTEL GROUP**
**Position:** Cashier cum Receptionist – AEM 280 Le Thanh Ton, Dist 1
**Key Responsibilities:**
– Greet guests and attend to their inquiries both in-person and over the phone.
– Inform guests of services and rates, and make reservations as needed.
– Report on incoming and outgoing guests to management.
– Build rapport with guests and address complaints courteously.
– Prepare internal payments and collect customer bills.
– Report issues to management and resolve problems as necessary.
– Make reservations and book travel tickets for customers.

3. **From 06-2014 to 04-2016:**
**VIETJET AIR**
**Position:** Ticketing Officer – Tan Son Nhat International and Domestic Airport
**Key Responsibilities:**
– Sell airport tickets and make reservations per passenger requests.
– Address issues at the ticket counter, including booking and payment of services.
– Support customers with urgent requests and guide them on regulations.
– Coordinate with Call Center and Customer Service for operations.
– Update processing of tickets and additional services.
– Offer additional products such as seat upgrades and in-flight services.
– Resolve passenger complaints regarding tickets and services.

SKILLS
– Fluent in written and spoken English
– French (Diploma A)
– Computer Skills: Ms Word, Excel, Power Point, Outlook, Internet

SOFT SKILLS
– Hardworking, enthusiastic, and detail-oriented
– Able to work in teams or independently
– Friendly, eager to learn, and responsible
– Capable of working under pressure

HOBBIES
– Traveling
– Going to the cinema and coffee with friends on weekends
– Reading Oxford bookworms
– Taking daughter to malls and food courts

REFERENCE
Available upon request.
– Mr. Tran Huu Trung – Deputy Director of APL-NOL Ltd.
– Mrs. Nguyen Thi Phuong Thao – CEO Vietjet Air
– Mr. Nguyen Quang Huy – Manager of A&EM Hotel

Ho Chi Minh City, March 27, 2018
Nguyen Thi Ngoc Yen