Chuyên viên hành chính và chăm sóc khách hàng | Nam Hoàn Kiếm – Hà Nội

Administrator, Customer Care, Office Management, Event Support, Visa Services, Communication …

● KINH NGHIỆM LÀM VIỆC

○ Asia Exotica Travel Agent

• Hành chính và chăm sóc khách hàng
• Greet clients and partners of company
• Record information, tasks checklist and briefing contents of weekly meeting to whole staffs
• Order stationary or any facility under Manager’s requirements
• Follow up working time schedule of staffs and report to HR Dept monthly
• Manage and store documents relates to Sales Dept, Operation Dept and staffs’ individual documents
• Summary invoices monthly to Accounting Dept
• Prepare travel kit for clients of each booking
• Update and schedule time to meet, greet and give information of tour programs for clients
• Ask and support clients until their trips ending in Vietnam
• Report any issue from clients’ comments or any notice to Sales Dept in order to solute these for clients such as flight schedule changes, VOA, etc.
• Summary Customer Care report to Sales Dept and Operation Dept in order to improve services

○ Sony Music Entertainment Vietnam

• Chief Representative Officer Assistant (Partime-Temporary)
• Updating schedule from Chief of Representative Officer(CRO)
• Preparing brief on meeting and translating for CRO (if any)
• Sending and receiving package or any documents from HongKong to Office or to any partners of Company (if any)
• Booking flight ticket and hotel for CRO and other staffs to business trips
• Supporting and preparing documents for events or projects (if any)
• Managing Office facilities: interior furniture, stationery, other office tools
• Summarying and reporting Office fees to Office Manager

○ Sunrise Vietnam

• Back up Cum Event Supporter
• Supported Consultant to provide information about procedures to students and parents
• Checklist and translated documents for students to apply into courses
• Sent and received package or any documents from company to international institutions
• Supported information, schedules appointments via email or phone for consultants with representatives of international institutions
• Supported Marketing team to prepare material, booking room, coordinate seminar or meeting for students and parents with international institutes
• Summaried monthly bills or any monthly invoices to Accounting dept
• Other office tasks assigned from Office Manager

○ VFS Global

• Operation Executive
• Responded to clients’ enquiries of Visa services via phone and email
• Received and submitted clients documents, collected information and inputted accuracy clients’ information into system
• Updated and noticed about news or any changes from Embassy and Consulate to customers
• Reported financial issues and clients feedback to supervisor and office manager and summary statistics per months
• Scheduled and prepared document for meeting and training sessions for staffs (if any)
• Summaried and reported to Office Manager about Office fees such as stationery, monthly expends invoice

● HỌC VẤN

○ HANOI UNIVERSITY

• Cử nhân Tiếng Bồ Đào Nha (2009 – 2013)

○ ACADEMY OF JOURNALISM AND COMMUNICATION

• Chứng chỉ PR chuyên nghiệp (2014)