Chuyên viên F&B và Quản lý Bán hàng có kinh nghiệm quốc tế | Nam | 1989 | Phú Nhuận – Hồ Chí Minh

F&B Coordinator, Sales Manager, Customer Service, Communication Skills, Time Management, Leadership …

NGUYEN QUAN VUONG

**Personal Summary**
– A Highly Competent, Motivated, Flexible, Innovative and Enthusiastic Staff with Experience of Working in Service Environment.
– A Quick Learner Who Can Absorb New Ideas and Work Under Pressure.
– Well-Organized and Proactive in Providing Timely, Efficient and Accurate Support to Management and Work Colleagues.
– Approachable and Well-Presented and Able to Establish Good Working Relationships with a Range of Different People.

**Career Objective**
– To Be an Active and Excellent Employee in Your Organization and to Utilize as Well as Develop Excellent Communication Skills in Both Vietnamese and English, Interpersonal, Organization, Leadership Skills as an Intern in a Fun and Energetic Environment.

**Address**
– 52/20 Cu Lao Street, Ward 2, Phu Nhuan District, HCMC.

**Education**
– Bachelor of Computer Studies Programming (2013-2016)
University of The West of England, The United Kingdom
Achievements: Third Class

– Master in Business Administration (2017-2018)
University of The West of Scotland, London Campus, The United Kingdom

**Key Skills and Competencies**
– **Customer Focus**: Experience in Meeting the Expectation and Requirements of Customers, Established and Maintained Effective Relationships with Customers and Gained Their Trust and Respect.
– **Communication**: Impeccable English Skills, Developed Language Immersion Abroad.
– **Attention to Details**: Demonstrated Consistency and Accuracy Working with Numbers in Service Monitoring Process.
– **Self-Motivation**: Combined with My Competitiveness and Goal Achievement.
– **Time Management**: Delivered Multiple Deadlines on Time.

**Work Experience**
– **Premier Village Phu Quoc Resort** (10/2020 to Now)
**Job Title**: F&B Coordinator and Secretary of Executive Chef
**Duties**:
– Assist in Controlling and Analyzing Quality Levels of Products and Service, Guest Satisfaction, Merchandising and Marketing, Operating Costs and Sanitation.
– Establish and Maintain Effective Employee Relations.
– Develop Formal Training Plans and Conduct On-the-Job Training Sessions for Food & Beverage and Kitchen Department Employees.
– Assist with the Compilation of New Menus and Beverage Lists.
– Attend and Contribute to Weekly Food & Beverage and Kitchen Departmental Meetings.
– Inform the Food & Beverage and Kitchen Department on a Daily Basis of All Relevant Information on Operational Matters.
– Oversee the Preparation, Presentation and Service of Food and Beverage Products to Ensure Highest Quality at All Times.

– **Crystal Bay Hospitality** (10/2019-4/2020)
**Job Title**: Deputy Sale Manager and Assistant of Deputy General Director
**Duties**:
– Responsible for Corporate and Travel Agent Sales for the Hotel.
– Clear Understanding of the Tourism Business Strategies then Set Goals and Determine Action Plans to Meet Those Goals.
– Identify New Markets and Business Opportunities and Increase Sales.
– Provide the Highest Quality of Service to the Customers at All Times.
– Manage and Develop Relationships with Key Internal and External Stakeholders.
– Develop Relationships within Community to Strengthen and Expand Base for Sales Opportunities.
– Attend All Departments and Hotel Meetings as Necessary.
– Represent Hotels in Various Events and Exhibition.
– Conduct Daily Sales Calls and Arrange Site Inspection Trips to Hotels by Corporate Clients.
– Work Closely with Revenue Manager to Ensure Proposed Rate Negotiations Meet the Financial Needs of the Hotels.
– Accompany Sales Team on Sales Calls to Potential Clients to Assist in Development of the Account and to Assess the Effectiveness and Sales Skills of the Sales Person.
– Build and Strengthen Relationship with Existing and New Customers to Enable Future Bookings.
– Closely Follow Up on All Business Leads within a 24 Hour Response Time Line to Clients.

– **Bắc Sơn Development and Investment** (9/2018-7/2019)
**Job Title**: Overseas Property Consultant
**Duties**:
– Meeting Revenue Targets via Direct Sale, Distribution Networks.
– Seeking Out and Attending Networking Events to Generate Leads and Promote the Company’s Services to Develop New Business.
– Meeting with Existing and Prospective Clients to Present and Explain the Company’s Business Model and to Discuss Properties and Markets Which Match Their Investment Profile.
– Building Relationships with Investors and 3rd Party Distributors to Close Real Estate Investment Deals Globally.
– Managing New and Existing Client Relationships.

– **NemNem Bar and Restaurant, London, The UK** (2014-2018)
**Job Title**: Assistant Manager
**Duties**:
– Prepare Shift Schedules, Process Payroll for All Restaurant Staff.
– Monitor Compliance with Safety and Hygiene Regulations.
– Gather Guests’ Feedback and Recommend Improvements to Our Menu.
– Coordinate Communication between Front of the House and Back of the House Staff.

– **Hotel Tony, HCMC, Vietnam** (2007-2013)
**Job Title**: Manager
**Duties**:
– Plan and Organize Accommodation, Catering and Other Hotel Services.
– Promote and Market Business.
– Recruit, Train and Monitor Staff.
– Plan Work Schedules for Individuals.
– Meet and Greet Customers.
– Deal with Customers’ Complaint and Feedback.
– Carry Out Inspections of Property and Services.
– Deal with Suppliers to Get More Promotions.

**Extracurricular Activities**
– **Student Ambassador at University of The West of England** (Oct 2013 – July 2014)
**Responsibilities**:
– Supported in Open Day by Carrying Out Various Tasks on Promotions and Introduction the University to the Visitors.
– Keep in Touch with a Diverse Range of People, Including Managers, Other Staff and Visitors.
**Achievements**:
– Develop Vital Communication and Team Working Skills.

**Referees**
1. Ms. Nguyen Thi Tony
Owner of Hotel Tony, HCMC, Vietnam
Mobile: (+84)

2. Ms. Nguyen My
Owner of NemNem Restaurant, London, UK
Mobile: (+44)

3. Mr. Le Lam Phong
Manager of BSOP Company in South of Vietnam
Mobile: (+84)