Chuyên viên dịch vụ khách hàng với kinh nghiệm và kỹ năng xuất sắc. | Nữ | 1985 | Phú Nhuận – Hồ Chí Minh

Customer Service, Communication Skills, Problem Solving, Team Leader, Time Management, Interpersonal Skills …

RESUME
NGUYEN THI THANH THAO
D.O.B: 01/01/1985
Co Giang Street, Phu Nhuan District, Ho Chi Minh City
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**Profile**
– Proven Abilities and Skills in Communication, Organization, Problem Solving, Multitasking, and Scheduling.
– Able to Establish and Maintain Relations with Customers.
– Professional and Personable with a Positive Attitude and a High Level of Enthusiasm and Creative Energy.
– Work Well with Others or Independently, Extremely Responsible, Resourceful, and Reliable with All Tasks and Assignments.

**Education**
– **University of Nguyen Tat Thanh, Ho Chi Minh City**
– Intermediate Professional Education
– Diploma in Medicine
– Grade: Good
– 2010 – 2012

**Work Experience**
– **ZUELLIG PHARMA VIET NAM**
– Customer Service – Ho Chi Minh
– 1/2012 – 3/2018
– Responsibilities:
– Provide Quality and Efficient Customer Service to Clients.
– Handle Phone, Fax, and Email Enquiries from Clients.
– Complaints Handling.
– Prepare Reports to Management.
– Order Placing and Provide After Sale Service of Pharmaceutical Products to Clients.
– Achievements:
– Zuellig Excellence Award (Year 2016).
– Zuellig Excellence Award (Year 2017).
– Promoted to Team Leader.

**Skills**
– Customer-Oriented with Good Communication Skills.
– Proficiency in Microsoft Office and Internet.
– Responsible, Self-Motivated, Good Problem Solving.
– Good Time Management.
– Good Consulting and Negotiation Skills.
– Good Team Player, Strong Customer Focus with Good Interpersonal Skills and Telephone Manner.