Chuyên viên dịch vụ khách hàng với kinh nghiệm đa dạng. | Nữ | 1989 | Bình Thạnh – Hồ Chí Minh

Customer Service, Order Fulfillment, Data Entry, Communication Skills, Teamwork, SAP, Problem Solving, Sales Support, Time Management, Customer Satisfaction, Technical Support, Revenue Management …

CURRICULUM VITAE
Pham Nguyen Tuong Vi
Date of birth: 07th January, 1989
Gender: Female

**Lead Career**
– In professional and active environment
– Treat pressure and challenges as catalyst to achieve positive changes.

**PERSONAL CONTACT**
– Email:
– Mobile phone number:
– Residence: Binh Thanh District, Ho Chi Minh City, Vietnam

**PERSONAL STATEMENT**
– Self-motivated, highly responsible
– Open and honest
– Customer/Partner support oriented
– Well-arranged/organized

**SKILLS**
– Communication Skill
– Interpersonal Skill
– Computing Skill (MS Office, SAP Hana)
– Ability to work independently and in teamwork spirit

**EDUCATION AND QUALIFICATIONS**
– October 2011: 650-point Toeic Achievement.
– September 2007 – July 2011: Bachelor of Tourism, Van Lang University, Ho Chi Minh City.

**EMPLOYMENT HISTORY**
**CAREER**
– **March 2022 – August 2022:** Long Son Petrochemicals, HCM Office, District 02, Ho Chi Minh City.
– **Title:** Order Fulfillment Officer
– **Main Responsibilities:**
– Perform Import Sourcing:
– Create and follow purchase orders (sea shipment)
– Follow, check shipping documents (shipping advice, draft documents, arrival, delay notice)
– Post goods receipt
– Cooperate with related parties for custom clearance procedure.
– Sales to Cash:
– Prepare, send and get sales contract signed.
– Update shipment schedule (load date, ETD, ETA, arrival, delay notice) to customer
– Follow, remind payment
– Arrange delivery schedule
– Send documents as customer required.
– Respond and take action on customer’s inquiries/complaints in time.
– Follow, update in/out transactions for stock in warehouse.

– **December 2021 – February 2022:** Jaccs, District 03, Ho Chi Minh City.
– **Title:** Data Entry
– **Main Responsibilities:**
– Input customer data into system
– Cross-check, adjust incorrect details.
– Check data from system automatically assigned
– Check customer’s history loan
– Check document for assessing
– Push document for next steps.

– **September 2014 – October 2021:** Konica Minolta Vietnam, District 01, Ho Chi Minh City.
– **1st August 2018 – 29th October 2021:** Customer Service Supervisor, Technical Service Department
– **Main Responsibilities:**
– Assign and supervise operating daily/monthly activities
– Update customer database
– Collect (system posting) service revenue and cost
– Create and close notification and order for service requests
– Create stock out/stock transferred/stock returned requests
– Collect stock forecast
– Quote for PR and handle PO
– Set up and evaluate every service admin KPI
– Advise and consult to solve problems
– Interview (1st round) applicants for service admin title
– Train new service admin
– Conduct workshops to improve service admin performance
– Ensure service quality and customer satisfaction
– Collect customer info for satisfaction surveys periodically
– Inform service contract terms to related groups for timely approach
– Collect (system posting) click charge revenue as scheduled
– Assist Service Manager for reports, retaining Department Profit.
– Implement UAT for projects/upgrade related to system (SAP system-Service module).

– **September 2014 – July 2018:** Customer Service Executive, Technical Service Department
– **Main Responsibilities:**
– Directly accomplish department’s daily back office activities
– Update and follow customer database (contract and machine)
– Collect (system posting) service revenue and cost
– Operate department hotline
– Create and close notification and order for service/sales requests
– Create stock out/stock transferred/stock returned requests
– Collect stock forecast
– Quote for PR and handle PO
– Support for customer satisfaction surveys
– Support for warranty procedure.

– **June 2012 – February 2013:** Dragon Housing, District 03, Ho Chi Minh City.
– **Title:** Sales-Customer Service Executive
– **Main Responsibilities:**
– Seek accommodation and office resources to meet customer requests
– Arrange schedule for customer visits and appropriate selection
– Prepare and follow contracts.

– **April 2012 – June 2012:** Restaurant in City Garden Apartment, Binh Thanh District, Ho Chi Minh City.
– **Title:** Waitress and Cashier
– **Main Responsibilities:**
– Order taking, serving, billing.

– **June 2011 – April 2012:** Botanica Apartment, District 02, Ho Chi Minh City.
– **Title:** Receptionist cum GA
– **Main Responsibilities:**
– Welcome customers and show room types, invoice issue, residence register and other related customer service tasks.

**INTERNSHIP**
– **July-September 2010:** Kim Do Hotel, District 01, Ho Chi Minh City.
– In F&B Department
– **June-August 2009:** Windsor Plaza Hotel, District 05, Ho Chi Minh City.
– In F&B Department and Housekeeping Department

**PERSONAL INTERESTS**
– Traveling
– Music

**REFERENCES**
– Available on request.