Chuyên viên dịch vụ khách hàng với 6 năm kinh nghiệm | Nam | 1990 | Quận 11 – Hồ Chí Minh

Customer Service, Account Management, Sales Consultant, Problem Solving, Communication Skills, Logistics …

CURRICULUM VITAE

PERSONAL INFORMATION
– Full Name: TRUONG DIEU HOA
– Gender: Male
– Date of Birth: 08/16/1990
– Contact Address: 38 Han Hai Nguyen Street, Ward 16, District 11, HCMC
– Cell Phone:
– E-mail:

EDUCATION RECORD
– Bachelor of Finance and Banking
– Industrial University, HCMC, Vietnam

WORKING EXPERIENCE

2014-2018:
– Work at Accounts Department in AF Group Vietnam
– 01/01/2018 to 07/31/2018:
– Assistant Account Manager
– 09/01/2016 to 12/31/2017:
– Account Supervisor
– 07/14/2014 to 08/31/2016:
– Account Coordinator
– Order Satisfaction:
– Monitoring the processes of production and checking closely the progress.
– Ensuring the accuracy and timely processing of orders.
– Handle orders by telephone, email, contact to resolve any queries, even come to customer to negotiate directly for quality problems.
– Communicate with related departments and customers to guarantee all promises were delivered.
– Negotiate/convince customers to accept if any delays and arrange alternative delivery dates as soon as possible, avoid any extra charges or affect to payment schedule.
– Resolve all problems and deal with complaints.
– Addressed customer questions and concerns regarding products prices and availability.
– Strong track record in developing long standing productive partnerships.
– Coordination:
– Work in cooperation with all internal departments in processing of all orders with accuracy and timeliness.
– Identify client issues and work with Sales team/Technical staffs to ensure issues are resolved quickly.
– Contact Production team in manufacturing.
– Contact Logistics for delivery queries, provide shipping document and highlight carefully the delivery terms for each customer.
– Manage:
– To be responsible to solve any problems in team with internal/external.
– Make sure to satisfy all customers about delivery/quality/payment issue.
– Train and manage new staffs to help them handle their job.
– Support the staffs to solve problems if necessary.
– Connecting and raising work spirit to the team through internal weekly meeting.
– Resolve any problems from assigned suppliers.
– Work with Brand/US about the seasonal forecast order, analyse and get approval from GM in order to pre-buy the raw material.
– Update the price list/new materials information (or any requirement) to Brand.
– Reporting:
– Record daily sales activities and utilize data to develop strategies and manage their business across the US mother-company and factory in Viet Nam.
– Ensure the adequacy of sales-related material.
– Provide information to the finance department on incoming and completed orders.

2012-2014:
– Work as Sales Consultant in JACCS International
– Look for new customer and consult all information about products.
– Process credit application.
– Maintain relationships with business partner.
– Follow and complete sales targets to provide weekly & monthly report to Supervisor.

WORKING SKILLS
– 6 years working experience specifically in customer services.
– Good communication in Mandarin/Cantonese/English.
– Proficient in Microsoft Office.
– Problem-solving independently and good in negotiation skills.
– Knowledge about logistics field.
– Work under high pressure.
– Time management abilities.