Chuyên viên dịch vụ khách hàng trong ngành hàng không | Nữ | 1993 | Tokyo – Tokyo
Giới thiệu về ứng viên
Customer relations, airline experience, Japanese language, English proficiency, communication skills, administrative work …
● Kinh Nghiệm:
○ Flight Management Group Company in Japan
• Check-in Agent for Vietnam Airlines and Etihad Airways
• Cashier
• Gate controller
• Prepare information for the following flights
• Answer the customer’s requirement
○ Seven Eleven Convenient Store in Japan
• Part-time Staff
• Selling goods at the cash counter
• Handling services such as public bill payment and parcel delivery orders
• Communicate with diversity of culture from all over the world in Japanese and English
• Dealing with customer queries and complaints
○ ZPizza Restaurant in Vietnam
• Cashier
• Handle cash, credit or check transactions with customers
• Ensure pricing is correct
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
○ Vietnam Sports Newspaper in Vietnam
• Journalism trainee
• Translate a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials
○ Hanoi Kids Tour in Vietnam
• Tour guide
• Introduce tourists to the unique and popular attractions, such as historical monuments, parks, museums, art galleries and other areas of cultural interest
• Provide directions to visitors
○ AIESEC Vietnam
• Volunteer
• Organize events and design activities
• Working in human rights, environmental sustainability, leadership development and more
● HỌC VẤN
○ Diplomatic Academy of Vietnam
• Cử nhân Quan hệ Quốc tế
• 2011 – 2014
○ JCLI Japanese School
• Chuyên ngành Tiếng Nhật
• 2015 – 2017
○ Tokyo International Business College
• Chuyên ngành Giao tiếp Ngôn ngữ Quốc tế
• 2017 – 2019
● CHỨNG CHỈ
○ Tourism English Proficiency Certificate Grade 3
• 2017
○ Japanese Language Proficiency Test N2
• 2018
○ TOEIC Certificate with score 740
• 2018
● KỸ NĂNG
○ Kỹ năng giao tiếp
○ Kỹ năng quản lý thời gian
○ Kỹ năng làm việc nhóm
○ Kỹ năng dịch thuật
○ Kỹ năng chăm sóc khách hàng
○ Kỹ năng tin học văn phòng
● GIẢI THƯỞNG
○ Becoming a third runner-up in English Contest at the university
• 2013
● THAM CHIẾU
○ Mr. Bach Tan Sinh
• Vice Director of National Institute for Science and Technology Policy and Strategy Studies
○ Ms. Nguyen Thi Thu Huong
• Officer for FC Vietnam Travel Agency
