Chuyên viên dịch vụ khách hàng trong ngành du lịch | Nữ | 1988 | Sơn Trà – Đà Nẵng
Giới thiệu về ứng viên
● Kinh nghiệm:
○ Maruzen
• Liaise with Japanese schools regarding visa applications and teaching programs
• Consult with Vietnamese families about the study abroad process
• Supervise translation and preparation of application documents for study in Japan
• 95% success rate for visa applications to Japan
○ Zen
• Recruit, train and manage all staff, including teachers and admin
• Communicate daily in Japanese, English and Vietnamese
• Design course material for Japanese/Vietnamese language courses
• Design and implement center-wide policies, including setting course prices, staff salaries, and customer relations policies
• Created and managed successful Vietnamese language teaching department
• Negotiate and write contracts for large clients, including Mitsubishi Heavy Industries, Canon Vietnam, the Japan International Cooperation Agency (JICA), and members of the Japan External Trade Organization (JETRO) and the Japanese Embassy
• Liaise with Japanese schools regarding visa applications and teaching programs
• Consult with Vietnamese families about the study abroad process
• Supervise translation and preparation of application documents for study in Japan
• 95% success rate for visa applications to Japan
● KỸ NĂNG
○ Project Management
○ Effective Leader
○ Efficient multi-tasker
○ Employee Scheduling
○ Verbal and written communication
○ Consistently meet goals
○ Staff training/development
○ Operations management
○ Recruitment
○ Deadline oriented
○ Proficient in Microsoft Office suite
○ Basic website administration
○ Education management
● HỌC VẤN
○ UNIVERSITY OF HAWAII, HONOLULU, HAWAII (USA)
• MASTER’S OF BUSINESS ADMINISTRATION (2015 – 2017)
• Coursework in Customer Relations Management (CRM), Entrepreneurship, Innovation, Project Management, Human Resource Management, and Marketing
○ FOREIGN TRADE UNIVERSITY, HANOI, VIETNAM
• BACHELOR OF INTERNATIONAL ECONOMICS (2003 – 2007)
• Specialty in Japanese language
● THÔNG TIN THÊM
○ NGÔN NGỮ
• Fluent in English (IELTS 6.5/2014)
• Japanese (N2)
○ CHỨNG CHỈ
• Business Model Innovation (Udemy, 2019)
