Chuyên viên dịch vụ khách hàng trong lĩnh vực logistics | Nữ | 1988 | Thống Nhất – Đồng Nai

Customer Service, Import-Export, Logistics, Documentation, Communication, Freight …

**Curriculum Vitae:**
**Mai Thi Thuy Trang**
Ward Xuan Thanh, District Thong Nhat
Dong Nai Province
Email: [your email]
Cell Phone: [your phone number]

**Personal Details**
– **Birth:** February 05, 1988
– **Sex:** Female
– **Citizenship:** Vietnamese
– **Religion:** None
– **Marital Status:** Married
– **Health:** Excellent

**Education**
– **2003-2006**: Dau Giay High School, Dong Nai Province, Vietnam
– **2006-2009**: COFER – College of Foreign Economic Relations
– Graduated in August 2009
– Completed the TOEIC 485 Certification
– **2012-2013**: HCMC University of Financial and Marketing
– Graduated in July 2013

**Work History**
– **From 09/2015 To 04/2018**
**Current Company:** Vega Logistics
**Position:** Customer Service, Import-Export Document & Sale
– Handle import-export shipment from A to Z:
– Check rate, sailing schedule and contact with Carrier to get booking.
– Receive Shipping Instruction and make:
– Bill of Lading, AWB, VGM
– Submit SI to carrier, send pre-alert to agent.
– Submit E-Manifest, Arrival Notice, Delivery Order, Debit Note, Credit Note.
– Keep track of document procedures and storing.
– Check consignment status, work with agent for free time.
– Contact with customer via telephone and email to quote:
– Ocean Freight, Air Freight, Customs Clearance, trucking for LCL & FCL.
– Go to the Exhibition to supervise the processing move in & move out cargo into booth.
– Solve relevant trouble Documents & Customer.
– Prepare all docs to make the payment for overseas agent through the Bank.
– Cooperate with other departments to complete mutual tasks.

– **From 2010 To 31/08/2015**
**Last Company:** Highlands Logistics
**Position:** Export-Import Document & Sales Staff
– Work experience:
– Check loading schedule and contact with Carrier to get booking.
– Receive information from agent or shipper.
– Make Bill of Lading, Delivery Order, Debit Note, Arrival Notice.
– Contact with customer via telephone and email to quote:
– Ocean Freight, Air Freight, Customs Clearance.
– Solve relevant trouble Documents & Customer.

– **From 10/2009 To 1/2010**
**Last Company:** Mandarin Logistics
**Position:** Export Staff
– Work experience:
– Make all Documents for Customer to export cargo from Vietnam to U.S.A (Bill of Lading, file ISF & AMS).

– **From 20/03/2009 To 20/05/2009**
**Practised at:** SunnyTrans Inc
– Responsible for Export Documents.
– Transactions with Customers.

**Skills and Qualifications**
– Knowledgeable of Import Export Documents.
– High emphasis on customer support and response time.
– Communication: spoken and written English well.
– Able to make difficult decisions in stressful situations.
– Confident, motivated, and dedicated to ensure duties are completed in a timely manner.
– Hardworking, easygoing, flexible. Can work well in groups.
– Developed skills in computation, have worked well with various software including Microsoft Office and Excel.

**Personal Interests**
– Traveling, reading, shopping, watching films & playing sports.

I certify that the information contained in this form is true and accurate in every respect and may be considered for any subsequent contact of employment.