Chuyên viên bán hàng với kinh nghiệm trong dịch vụ khách hàng. | Nam | 1991 | Bình Thạnh – Hồ Chí Minh

Sales, Customer Service, Administration, Marketing, Reservations, Coordination, Communication, Relationship Management, Business Development, Hospitality, Textile Industry, Problem Solving …

RESUME
Full Name: NGUYỄN TRƯỜNG THỤY
Date of Birth: November 8th, 1991
Place of Birth: Ho Chi Minh City, Vietnam
Nationality: Vietnamese
Marital Status: Single
Home Address: 176/7 Nơ Trang Long Street, Ward 12,
Binh Thanh District, Ho Chi Minh City, Vietnam
Cell Phone:
Email:

PROFILE
PERSONAL SUMMARY
I am an ambitious and personable individual with experience in customer service and administration. Possess a desire to succeed in Sales field, be able to communicate effectively with people from all backgrounds and present products in a structured professional way to deal with customers.

WORK EXPERIENCE
FTA Research Marketing June 2010 – Sep 2012
– Recruitment
– Assess Consumer Preferences to Help Organizations Decide How to Shape, Advertise, and Market Their Products and Services.

Garden View Court Development Oct 2012 – Aug 2017
– Receptionist
– Providing a Friendly, Welcoming and Efficient Service to All Hotel Guests, in Line with the Hotel’s Vision and Values on Customer Satisfaction.

Eastin Grand Hotel Saigon Sep 2017 – Dec 2018
– Reservation Officer
– Responds to Communications from Guests, Travel Agents and Referral Networks Concerning Reservations Arriving by Email, Telephone, Fax…or Through a Central Reservation System.
– Creates and Maintains Reservation Records by Date of Arrival and Listing Prepares Letters of Confirmation. Promptly Processes Any Cancellation and Modifications.
– Preparing the List of Expected Arrivals for the Front Office, Assisting in Preregistration Activities When Appropriate, and Processing Advance Reservation Deposits.

Sales Executive Corporate Dec 2018 – Mar 2021
– In Charge of Selling Corporate Room.
– Clear Understanding of the Hotels Business Strategies Then Set Goals and Determine Action Plans to Meet Those Goals.
– Identify New Markets and Business Opportunities and Increase Sales.
– Conducts Daily Sales Calls and Arrange Site Inspection Trips to Hotels by Corporate Clients.
– Targeting Key Accounts Potential for the Company.
– Builds and Strengthens Relationships with Existing and New Customers to Enable Future Bookings.
– Activities Include Telesales, Sales Calls, Entertainment, etc.
– Acquiring and Developing New Business Accounts and Preparing Sales Proposals for Clients.
– Makes a Proposal and Other Contracts Upon Request.
– Regularly Updates Clients About New Development in the Company’s Product.
– Coordinates with Team and Other Departments to Work Efficiently in Terms of Follow Up, Payment, Dealing…
– Seeks New Opportunities to Impact Brand Name Through Events, Networking or Conference.

M.V LIEN MINH CO., LTD Mar 2021 – Present
– Exclusive Agent for LEONHARD KURZ Stiftung & Co.KG
– Sales Coordinator
– Coordinate Sales Team by Managing Schedules, Filling Important Document for Goods Delivery and Communicating Relevant Information.
– Answering Incoming Calls and Direct Callers to Appropriate Personnel.
– Maintaining Supplies of Sales Presentation Materials, Including Slides, Brochures and Sales Kit.
– Supporting the Sales Process with the Certificate of Analysis and Related Document for Each Order Delivery.
– Make Orders on System and Follow Up the Document Procedure from Related Department.
– Manage the Goods for Delivery by Express Delivery.
– Book the Car for Goods Delivery.
– Support to Book the Hotel for Guests.
– Find Out New Potential Customers for Graphic, Textile & BE Industry and Report to Manager Each Month.
– Supporting as a Sales Person in the Textile Segment Which Does Not Have Sales in Charge Temporarily:
– Receiving the Requirement from New Customer and Existing Customer.
– Checking the Stock, Discuss with Customer to Decide on the Suitable Samples for Testing.
– Preparing the Samples for Customer Testing.
– Make a Quotation and Contract.
– Make Orders on System and Follow Up the Document Procedure from Related Department.
– Following Up the Debt and Payment.
– Handling Customer Complaints: Collect All Information and Documents About the Problem Such as Video or Images, Email to Factory for Clarifying the Problem, Report Matters Concerning Complaint on System.

EDUCATION AND TRAINING
Hoa Sen University 2010 – 2012
(Intermediate Professional Education: Tourism)
University of Economics HCM City 2014 – 2018
(Transferred Bachelor Degree: Business Administration)

REFERENCE
Available on request