Chuyên viên bán hàng với kinh nghiệm quản lý sự kiện và khách hàng. | Nữ | 1990 | Hải Châu – Đà Nẵng

Sales Executive, Business Administration, Event Management, B2B Sales, Customer Service, Market Research …

CURRICULUM VITAE

PERSONAL DETAILS
– **Full Name:** NGUYỄN THỊ BÍCH LÝ
– **Gender:** Nữ
– **Registration Address:** 79 Tiểu La, Hòa Cường Bắc, Hải Châu, Đà Nẵng
– **Current Address:** 216 Xóm Chiếu, Phường 15, Quận 4, Hồ Chí Minh
– **E-mail:** [Email Address]
– **Mobile:** [Mobile Number]
– **Place of Birth:** Tỉnh Đồng Nai
– **Date of Birth:** 09.05.1990
– **Nationality:** Việt Nam
– **Marital Status:** Đã kết hôn, có 01 con gái
– **Identity Card No.:** [ID Number]
– **In Case of Emergency, Please Contact:** Mr. Xuân, Phone: [Phone Number]

EDUCATION
– **Name of School:** Trường THPT Trần Biên
– **Address:** Thành phố Biên Hòa, Tỉnh Đồng Nai
– **Name of University:** Đại học Văn Lang
– **Major:** Quản trị Kinh doanh
– **Address:** 233A Phan Văn Trị, Quận Bình Thạnh, Hồ Chí Minh
– **Dates Attended:** 2008 – 2012
– **Qualification Gained:** Trung bình Khá
– **Graduation Day:** 12/07/2012

EMPLOYMENT HISTORY
I. **From 06/2020 – Now:**
– **Position:** Senior Sales Executive – Grand Mercure Da Nang Hotel
– **Responsibilities:**
– In charge of local & global B2B partners (Corporate and MICE & events lead) of the Hotel in the South
– Managing sales strategy by developing a business plan to achieve the sales target
– Reached personal target & over 160% in December 2020 & 180% in January 2021
– Visiting clients and entertaining them within the hotel
– Actively promoting and selling hotel rooms and facilities
– Responding to guest concerns, questions, and problems & quickly actioning all sales leads
– Offering suitable rates to maximize profits while maintaining good relationships with partners
– Providing after-sales service and ensuring all guest complaints are addressed
– Conducting market research and analysis
– Observing competition (sites, price, services)
– Organizing and reporting weekly sales call and entertainment plans to DOS
– Planning and executing familiarization tours for industry personnel
– Communicating with onsite team to ensure clients receive the best care & service
– Assisting in the evaluation of sales and marketing activities
– Implementing direction from Director of Sales & collaborating with Sales team

II. **From 06/2018 – 06/2020:**
– **Position:** Banquet & Event Executive – Grand Mercure Da Nang Hotel
– **Responsibilities:**
– Selling and promoting banquet functions for meetings and events
– Arranging meal bookings for Golden Dragon restaurant and upselling revenue
– Responding to banquet requests and sending quotations within 48 hours
– Issuing event orders for daily functions ideally 5 days before events
– Managing banquet team and coordinating with all departments for event support
– Preparing PR & PO for event items (sound & light system, LED screen, etc.)
– Establishing beneficial relationships with clients in the food & beverage sector
– Ensuring events are completed smoothly and resolving any issues
– Working closely with Chef & FB manager to ensure menu quality
– Preparing daily and monthly banquet sales reports

III. **From 03/2017 – 06/2018:**
– **Position:** Purchasing Staff – Thái Việt Agri Group
– **Responsibilities:**
– Making and processing PO orders
– Monitoring and updating supplier lists
– Coordinating with relevant departments for goods rotation
– Tracking payments and contracts

IV. **From 04/2016 – 02/2017:**
– **Position:** Maternity Leave

V. **From 10/2014 – 04/2016:**
– **Position:** Team Leader – Karma Spa, Grand Mercure Đà Nẵng Hotel

VI. **From 2013 – 2014:**
– **Position:** Supervisor – Glounge Kumho and Givral Vista of Ocean Hospitality

VII. **From 18/09/2012 – 07/2013:**
– **Position:** Coordinator – Kym Dan Company

LANGUAGE SKILLS
– **English:** Credit

COMPUTER SKILLS
– **Office:** Good

EXPERIENCE AND ACCOMPLISHMENTS
– Hard work for the best results
– Positive attitude
– Ability to work under pressure
– Willing to learn & improve
– Responsible
– Team player

PROFESSIONAL DEVELOPMENT
– Certificate in Import and Export and Customs Service (2010)
– Certificate in Computer Skills (B level, 2011)
– Certificate TOEIC 570 (2012)

FUTURE PLAN
– In 3 years, aim to become a competent manager by enriching knowledge and sharpening professional skills through training courses.

DECLARATION
I hereby declare that the information provided is correct and true to the best of my knowledge. I will strive to complete my job and would be delighted if your company accepts me. Thank you!

Nguyen Thi Bich Ly
May 9th, 1990