Chuyên gia quản lý văn phòng và dịch vụ khách hàng trong ngành khách sạn | Nam Huyện 2 – TP.HCM

Office Management, Hospitality, Guest Relations, Operations Management, Team Leadership, Customer Service, Administrative Support, Budget Management, Problem Solving, Communication Skills, Training and Development, Project Coordination …

NGUYỄN HOÀNG GIA HUY
Phone: (+84)
Address: 28 Mai Chi Tho, An Phu Ward, HCMC
E-mail:

EXPERIENCE

**BCONS (Residential, Commercial Properties, Service Apartment & Hotel)**
*Office Manager*
Mar 2018 – Present
– Assisting the General Director.
– Managing overall administrative activities for the office.
– Remaining responsible for the day-to-day facilities operations including supervising maintenance and alteration of office areas and equipment, purchasing office supplies, furniture, office equipment, etc.
– Performing administrative work such as filing, sorting, and distributing mail.
– Preparing and editing correspondence, communications, presentations, and other documents.
– Arranging and coordinating meetings and events.
– Maintaining confidentiality of sensitive and confidential information.
– Participating in a wide range of company projects and events.
– Performing other work-related duties as assigned including supporting corporate compliance team as needed.
– Taking care of Visa application, Work permit, Residence card, House leasing.
– Resolving client problems quickly, efficiently, and courteously.
– Working within the allocated budget for the front office.
– Maintaining required front office and stationary supplies.

**Intercontinental Phu Quoc Long Beach Resort**
*Duty Manager*
May 2017 – Mar 2018
– Being in charge of Operation team with 80 headcounts (Front Office Dept, Maintenance Dept, Housekeeping Dept).
– Being responsible for daily operations of 459 rooms, suites, and villas, ensuring the quality and standards are meeting the expectations of the guests on a daily basis.
– Conducting daily/weekly/monthly operations meetings with Housekeeping Department, Maintenance Department and submitting meeting minutes to IHG Head Office for staying informed of changes affecting operations.
– Writing and continuously improving the Standard Operating Procedures (to be followed by managers & associates).
– Implementing Policies and Procedures under the guidance of Intercontinental Brand.
– Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; analyzing information.
– Ensuring that all monthly/quarterly/yearly financial and management reports, operation plans are proposed and submitted on time.
– Exceeding goals including performance goals, budget goals, team goals.

**Marriott Phu Quoc Emerald Bay**
*Guest Relation Assistant*
Dec 2016 – May 2017
– Being in charge of Guest Relation team with 40 headcounts.
– Responsible for the efficient and professional running of the Guest Relations department, including relationships with other departments.
– Ensuring smooth check-in and check-out of all guests, through properly handling guest accounts.
– Dealing with any guest requests and problems and satisfying their needs within acceptable guidelines.
– Being prepared to perform all front desk related functions (including AYS, business center, concierge, and guest relations).
– Recruitment and training fellow employees onboard.
– Managing department controllable expenses to achieve budgeted goals.

**Six Senses Con Dao**
*Guest Relation/Butler Supervisor*
Feb 2015 – Dec 2016
– Being in charge of Operation team with 20 headcounts.
– Being responsible for managing everyday operations of 59 villas, ensuring the quality and standards are meeting the expectations of the guests on a daily basis.
– Meeting with managers or other supervisors to stay informed of changes affecting operations.
– Planning, implementing, and administering the property maintenance quarterly/yearly.
– Handling customer complaints regarding worker performance or services rendered.
– Assigning work schedules, following work requirements to ensure quality and timely delivery of service.
– Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial/business decision making; demonstrating honesty/integrity; leading by example.
– Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

*Guest Relation Officer/Butler*
May 2014 – Feb 2015
– Discrete and respectful of Guest’s privacy.
– Specializing in food service and attendance on guests regarding hotel management experience.
– Providing consistently thoughtful, caring, and sincere service.
– Identifying and anticipating Guests’ needs and ensuring personalized service is provided.
– Assisting with any plans or arrangements the guest intends to make during their stay.
– Ensuring that all requests from Guests are made possible and are followed up on.
– Dedicated and discrete under butler with all the experience necessary to advance.

COMPETENCES AND CAPABILITIES
**Languages:**
– Vietnamese – Native
– English – Fluent
– French – Basic

**Skills:**
– Leadership
– Disciplined
– Decision maker
– Communication
– Target driver
– Flexibility
– Self-motivated
– Quick learner
– Integrity
– Well-presented
– Excellent time management skills
– Set up and restructure

EDUCATION
**HUTECH University of Technology**
*Diploma of Business Administration*
Sep 2011 – May 2014