Chuyên gia dịch vụ khách hàng với kinh nghiệm 2 năm. | Nữ Chưa phân loại
Giới thiệu về ứng viên
Customer Service, Client Relations, Problem Solving, Team Leadership, Communication Skills, Time Management …
TRANG NGUYEN
SUMMARY
– 2+ Years of Experience
– Handling all elements in dealing with clients directly
– Acting as a mentor to new service representatives
EDUCATION
– HO CHI MINH CITY UNIVERSITY OF EDUCATION
– Sep 2014 – 2018
– Business English
EXPERIENCE
– Teleperformance Philippines, Senior Customer Service Representative
– Oct 2018 – Present
– Work Collaboratively with Cross-Functional Stakeholders (CS Regional, Marketing, etc.) to Resolve Customers’ Problems/Complaints
– Guiding Other Representatives in the Execution of Assigned Tasks
– Ensuring Maximum Customer Satisfaction
– Provide Accurate Direction and Support to Team Leaders
– Facilitate Successful Completion of Organization’s Targets and Performance Goals
– Process 150-200 Customer Requests per Day
– Achieve 70% Resolution Rate on Same Day
– TLS Contact Vietnam, Customer Service Representative
– Jan – Sep 2018
– Supported Customers in Visa Processing
– Collected Required Application Documents in the Required Order
– Handled Applications for Visas and Consular Services
– Offered End-to-End Support to Applicants
– Transferred Applicants’ Documents to the Consulate for Next Step
SKILLS
– Outstanding Communication Skills
– Good Knowledge of Customer Relations and Conflict Resolution Skills
– Time Management and Planning Skills
