Chuyên gia dịch vụ khách hàng trong ngành hàng không | Nam | 1986 | Tan Binh – Ho Chi Minh

Flight Attendant, Hospitality, Customer Service, Communication, Teamwork, Japanese Language …

HOANG NGOC HAN
196/20 Cong Hoa, Ward 12, Tan Binh District, HCMC, Vietnam

PERSONAL DETAILS:
• Height: 1m70
• Weight: 58 kg
• Age: 37
• Well Communicating in English and Japanese.
• Hobbies: Reading Books of Literature, Swimming, Yoga.

WORKING EXPERIENCE:
From August 2005 to 2019:
– Worked as a Flight Attendant of Vietnam Airlines – Positioning as a Purser (Section Leader) in flights.
– In charge of making in-flight announcements in Japanese.
– Dealt with issues involving communication with Japanese passengers.
– Gained valuable experience from travelling to more than 20 countries, understanding their distinctive culture, tradition, custom, and lifestyle.
– Met and communicated with hundreds of people from different nationalities, gaining insight into various characters, personalities, habits, and interests.

From June 2004 to June 2005:
– Worked as The Guest Relationship Officer in The Duxton Hotel Saigon.
– Mainly interacted with Japanese guests.

PROFESSIONAL PROFILE:
– Previous colleagues would describe me as kind, friendly, and enthusiastic.
– With 15 years of experience in the hospitality and aviation industries, I am adept at maintaining friendly and joyful interactions with customers and ensuring their demands are predicted, understood, and satisfied.
– I enjoy communicating with people and feel comfortable engaging with individuals from different cultures.
– I have a passion for languages and am currently studying Japanese to obtain the N2 certificate in 2019.