Chuyên gia bán hàng và dịch vụ khách hàng xuất sắc | Nữ | 1991 | Chưa phân loại

Sales, Customer Service, Relationship Management, Market Research, Team Leadership, Real Estate …

LINH PHAN
SENIOR SALES / CONSULTANT / CUSTOMER SERVICE TEAM LEADER

PERSONAL SUMMARY
– An ambitious individual who enjoys taking on responsibility and has a successful background in customer service/sales.
– Having a smart appearance with impeccable personal hygiene and a relaxed sociable demeanor.

AREAS OF EXPERTISE
– Client Relations
– Sales
– Someone who enjoys spending time with clients & who is constantly looking for opportunities to build relationships with them.
– Up Selling
– Now looking for a suitable position with a company where advancement is based on individual merit & performance, rather than seniority.

CAREER HISTORY

**Sale Specialist**
*Vietcomreal Investment Company*
*12/2017 – 07/2018*
*Nam Long Real Estate Trading Floor*
*08/2018 – Present*
– Deal with customers to sell property products (apartment, villa, etc.) assigned by Sales department.
– Handle and follow up inquiries from clients for condominiums.
– Maintain and develop relationships with landlords and clients.
– Develop the clients’ database.
– Support to organize events for related projects.
– Join meetings with landlords/clients as required.
– Sale and Leasing Shop house, commercial Real Estate.
– Prepare and follow up quotations, sales contracts, tenders with clients.
– Hand over contracts and related information to Operations.

**Assistant Director Sale Manager**
*CFLD – China Fortune Land Development Co*
*July 2017 – December 2017*
– Maintains promotional database by inputting invoice and bill-back data.
– Updates managers by consolidating, analyzing, and forwarding daily action summaries.
– Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
– Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
– Working knowledge of how to conduct market research and analysis including creation of detailed business plans.

**Customer Service Team Leader**
*Thao Dien Investment Company*
*August 2014 – July 2017*
– Part of a busy team, driving sales of apartment products by communicating and listening to customers and ensuring that they receive the highest standards of customer service.
– Set up Sale Gallery.
– Set up Sale Process for new projects.
– Supervision of sales procedures.
– Follow up with clients on payments and remind them when the next installment is due.
– Act as a main coordinator on daily operations with customers and internal departments.
– Directly support customers to fulfill their requests via multiple channels (email, phone, chat).
– Being a liaison person between the bank/banker and customer and follow up with requests if any.

**Consultant Leader**
*Orient Chemisco*
*December 2013 – July 2014*
– As leader of Consultant, took key role in improving customer experience through the following tactics: mentoring, supervising overall functions and staff of customer service operation, resolving varied client inquiries and complex issues.
– Create promotional plans.
– Consult customers for sale products.
– Training about product, process training for staff.
– Worked in the cosmetology department with all types of brand cosmetics.
– Introduce customers to new products and sell them.
– Maintaining and developing relationships with customers.
– Dealing with customer inquiries by telephone, email, letter, or face-to-face.

KEY COMPETENCIES AND SKILLS
– Excellent communicator
– Problem-solving
– Team player
– Target driven
– Relationship building
– Excellent presentation skills
– Ability to stay calm under pressure
– Flexible and adaptive to change
– Experience of working shifts
– Proficient in SAP and Microsoft Office Suite

PERSONAL DETAILS
– Name: Linh Phan Thi Khanh
– Date of Birth: 01/06/1991
– Nationality: Vietnamese
– Contact: 0948 66 55 86
– Email: [email protected]

ACADEMIC QUALIFICATIONS
– **University of Labor and Social Affairs HCMC**
*2009 – 2013*
– Degree: Human Resource Management
– Degree Classification: Good

– **University of Law HCMC**
*2014 – Present*
– Degree: Bachelor