Chuyên gia bán hàng và dịch vụ khách hàng với 6 năm kinh nghiệm | Nữ Thao Dien – Ho Chi Minh
Giới thiệu về ứng viên
Sales, Customer Service, Key Account Management, Business Solutions, CRM, Team Leadership, Communication, Negotiation, Problem Solving, Customer Satisfaction, Adaptability, Time Management …
NGUYEN THI PHUONG MAI
SALES & CUSTOMER SERVICES
I Have Over 06 Years Experience In Sales And Customer Services,
Outstanding Customer Service And Self-Development (Growing Mindset) And Now I Am Looking For Great Opportunity & Challenging Environment To Harness Career In Sales & Service.
01 Vo Truong Toan, Thao Dien District 2
WORK EXPERIENCE
– Sales & Customer Service
– Key Account Management
– Phuong Mai | 2012-2015
– Smartlog | Jul 2020 – Feb 2022
– Consult Customers With Their Needs
– Supply Chain Management Software Company
– Consult To Reach Agreement About Business Solution And To Be System Landscape To Solve As-Is System Pain Points
– Ensure Sales Target Is Achieved
– Booking Tickets
– Finalize Business Proposal With Customer, Including Project Detail Planning Commitments During Project Implementation
SKILLS GAINED
– Conduct Demonstration To Build Trust For The Proposed Solution
– Consistently Provide The Best Services To Customers
– Develop Customer Satisfaction Goals And Coordinate With Internal Departments To Meet Them On A Steady Basis
– Managing Sales Strategy By Developing A Business Plan To Achieve The Sales Target
– Manage And Segment The Customer Data, Work Closely With CRM Systems
– Coaching For Cold-Call Customer Service And Make Responsibility For The Committed Achieve Targets
– Highly Adaptable And Quick To Learn New Information
– The Ability To Work Under Tight Time Pressures & Within Strictly Defined Deadlines
– Flexibility In Various Companies
– Strong Communication, Presentation, And Teamwork Skills
– Sales & Customer Service Team Lead
– Jetstar Pacific Airlines | Apr 2015 – Jun 2020
– Maintaining A Positive, Empathetic And Professional Attitude Toward Customers At All Times, Increase Customer Satisfaction
– Solving Complaints, Negotiating, Be Able To Remain Calm When Customers Are Frustrated And The Ability Under High Pressure In Front Of Over 100 Customers Daily
– Be Patient, Calmly With Fastidious Customers, VIP, Government Leaders…Surely Everything Must Be Carefully Prepared
– Identify Root Cause Of Escalated Issues, Provide Appropriate Resolutions And Eliminate Repeat Complaints, Reduce Escalation Rate So That Enhance Operating Process And Improve Overall Customer Experience
– Commitments Achieve Company Targets
– Controlling The Team And Ensure The Team Is Fully Prepared To Conduct The Responsibilities Of Their Role
EDUCATION
– VIETNAM AVIATION ACADEMY
– Business Administration | 2016
– Applied Informatics: Informatics Certificate
– Microsoft Office
– Proficiency In English
REFERENCE
– Kurt Bình
– Founder and CEO
– Email:
– Nguyen Thi Thu Huong
– Supervisor Customer Service
– Email:
