VÕ ĐẠI THÀNH NHÂN 1991 Dịch vụ khách hàng

CURRICULUM VITAE
WORKING

EXPERIENCE
QATAR AIRWAYS
Jul 2019 till May 2020:
Sales Representative
Played a role as a proactive representative of QR in a new market that
contributed to the growth of company in terms of market share, revenue, and
brand awareness in Da Nang.
 Average load factor > 80% for whole year (over 90% in high season
VO DAI THANH NHAN
and 60-70% in low season).
 Leading positions in the market in key routes to Europe & U.S.A.
– Managed all accounts (IATA & non-IATA) in Da Nang;
D.O.B:
14 Jul 1991
– Executed the FIT sales strategy and tactics to grow and maximize FIT revenue
and share;
– Developed outbound group/ MICE segments, especially to new destinations &
supported local TA/TO with fare requests, land tour partners, etc.;
– Initiated sales actions to obtain sales leads and seek new business;

EDUCATION
– Closely monitored the market, competitors and oversaw the company
incentive schemes in order to propose/ maximize potential sales opportunities;
B.A. International Studies
– Conducted regular sales calls, briefings, seminars and engagement

activities
(GPA:
3.50/4.0)
to promote and market the airline’s products and services;
University of Foreign Languages, The
– Participated in trade sales

activities
/ events to drive sales and promote the
University of Da Nang.
company. Engaged with internal and external business stakeholders, ex. Travel
agents, Corporate, Trade Association, Tourism Board, etc.

SKILLS
HAIAN BEACH HOTEL & SPA
– Communication/ Interpersonal;
Mar 2018 till Jun 2019:
E-Commerce & Sales Manager
– Networking/ teamwork & building
partnership; – In-charge of hotel’s accounts & sale plans for E-Commerce/ OTAs platforms/
– Problem Solving; International Wholesale (B2B/B2C) & contributed to the success of a newly-
– Working under high pressure; built hotel on digital channels in Da Nang market:
– Analysis/ Research; 
Average OTA revenue:
6-7 billion VND/ month, accounted for 70%
– Negotiation;
total revenue. ADR > 100 USD/ room/ night.
– Computer

skills
:

MS. Office (Word, Excel, Power Point); Top 1 Producer of Expedia (in booked & stayed data), Top Sellers of
Hotel PMS, OTA extranets, Channel Agoda & Booking.com, Top 5 best hotels on Trip Advisor, etc.
Manager / IBE;
+ Set up & managed all hotel’s online distributions, hotel booking engine/
Airlines Reservation System –
OTAs;
AMADEUS;
+ Monitored/ Tracked all transactional and OTAs performance,
– Knowledge of MIDT, Sales Force
implemented corrective actions when necessary.
Automation tools;
+ Obtained market intelligence to identify market trend & formulate
– Fluent spoken & written English.
pricing matrix/ offers & packages to all online distribution channels;
+ Worked closely with OTAs/ B2B partners to seek for online marketing
opportunities, seasonal promotions and campaigns to drive incremental
REFERENCES
demand into the hotel.
Ms. Vu Thanh Huong (Wendy Vu) – Sought new business opportunities/ partners (B2B/ B2C platforms,
Sales Manager, Qatar Airways VN international wholesale, etc.);
Email:
– Conducted regular sales calls/ visits to TA/OTAs and attended trade shows
Mob:
0903 61 61 32 and international exhibitions (ITE HCM, ITB ASIA Singapore).
PARACEL DANANG HOTEL
Sep 2017 – Feb 2018:
Sales Manager
Nov 2016 – Aug 2017:
Sales Executive
– Assisted DOSM in the pre-opening setup:
website content, hotel brochure,
market research, hotel pricing matrix, etc.;
– Responsible for FIT/ GIT/ series; & hotel’s online distributions/ OTAs;
– Monitored offers, options and discounts for repeat bookings for groups,
congresses and seminars in close cooperation.
– Conducted regular sale calls to TA/ OTAs and attended trade shows and
exhibitions (VITM HN, ITE HCM).
BLUESUN HOTEL
Mar 2016 – Oct 2016:
E-Commerce Executive
– Responsible for all OTA channels:
loading hotel’s information, inventory, rate
& promotion, sales campaign;
– Communicated with customers and responded to all requests, feedbacks, etc.
on social media, Trip Advisor & other OTA channels;
PREVIOUS

EXPERIENCE
S
– Interpreter/ Translator:
Naval Engagement

Activities
between the U.S.
Navy and Vietnam Navy, Pacific Partnership

Projects
(held by U.S. Navy),
Vitens Evides International’s Project (Netherland);
– Intern:
Da Nang Department of Foreign Affairs (DOFA).
VOLUNTEER

EXPERIENCE
OR LEADERSHIP
– Sep 2015:
Delegate representing Viet Nam at The 1st Forum of East Asia –
Latin America Cooperation (FEALAC) Youth Conference in Indonesia;
– Nov 2013:
one of 25 Vietnamese Delegates at “ASEAN – Indian Students
Exchange Program” in India;
– Jun 2013:
Liaison Officer at SOMTC 13- The 13th ASEAN Senior Officials
Meeting on Transnational Crime.