Chuyên gia Quản lý Khách hàng với kinh nghiệm phong phú | Nam Chưa phân loại

Quản trị Kinh doanh, Quản lý Khách hàng, Tài chính, Giao tiếp, Phân tích Thị trường, Quản lý Rủi ro …

Seeking a position in a challenging and growing work environment, where I can use my knowledge and experience to develop the company. I have extensive experience in the related field and have been appreciated and awarded for my excellent performance.

**Work Experience**

**10/2021 – Current:**
– Maternity Leave

**1/2021 – 10/2021: Smavt International Group (Beauty Industry)**
– Senior Office Staff
– Prepare and organize the sales-related documents such as sale contracts, promotions, notices.
– Ensure sales activities comply with company regulations and local laws.
– Oversee and support all administrative duties in the office to ensure smooth operations.
– Manage office supplies inventory and place orders as necessary.
– Develop office policies and procedures, ensuring appropriate implementation.
– Assist with office layout planning and moves, managing IT infrastructure.
– Participate and support sales-related meetings, exhibitions, and events.
– Manage trading terms and collaborate with the Trade Marketing team to build effective promotion plans within assigned budgets.
– Conduct product/market demand analysis.
– Work closely with freight forwarders and shipping agents for accurate quotes and preparation of shipping documents for import shipments, monitoring purchase order processing and material delivery schedules.

**11/2019 – 11/2020: Techcombank**
– Corporate Client Relationship Manager
1. **Develop New Customers**
– Identify and develop new customers through assigned leads or self-search.
– Analyze customers’ strategic, financial planning, financial needs, and business operations.
2. **Maintain and Develop Relationships with Existing Customers**
– Manage existing customer portfolio according to business goals and corporate customer segment orientation.
– Evaluate and select priority customer groups for sales promotion and cross-selling.
– Enhance customer experience and satisfaction at TCB through service quality commitments.
– Regularly visit and entertain clients to build relationships and identify new business opportunities.
3. **Credit Risk Management**
– Monitor customers’ business plans, cash flows, and compliance with post-credit conditions.
– Manage portfolio quality by identifying potential risks and control thresholds.
– Oversee debt collection processes and comply with bank credit policies and local regulations.

**9/2018 – 10/2019: Global Residents LLP**
– Client Relation Manager
– Track and monitor sales productivity to maximize business opportunities and ensure efficient service quality.
– Plan and organize weekend events in HCM City and Hanoi.
– Prepare presentations, contracts, and related documents.
– Create and maintain client databases.

**Office Manager**
– Reconcile English and Vietnamese documents.
– Monitor office supplies and manage the office budget.
– Manage employee databases and prepare offer letters.
– Organize in-house or off-site activities for staff.

**1/2016 – 8/2018: Agape Consulting & Trading Company**
– Assistant to Director cum Admin Staff (Real Estate Field)
– Provide administrative support to the Korean Director.
– Coordinate with departments to implement targets and plans.
– Prepare sales and leasing reports.

**8/2013 – 12/2015: Tổ chức Giáo dục Hoa Kỳ (IAE)**
– Sales Staff at VATC English Center
– Build relationships with public schools to secure teaching contracts.

**Education Background**
**2011 – 2015: Banking University Ho Chi Minh City**
– Major: Business English

**10/2014 – 1/2015: Economic University of Ho Chi Minh City**
– Human Resources Management

**Activities**
– Participated in annual camps and community service programs.

**Relevant Skills**
– Fluent in Vietnamese and proficient in English.
– Proficient in MS Office, PowerPoint, and Excel.
– Strong communication skills and ability to manage multiple projects independently.

**References**
1. Mr. Chung Moon Seok – Director of Agape Consulting & Trading Company.
2. Mr. Kenneth Nguyen – Director of Global Residents LLP.