Chuyên viên quản lý khách hàng với kinh nghiệm đa dạng trong lĩnh vực bán hàng. | Nữ Huyện 1 – Thành phố Hồ Chí Minh

Customer Service, Sales Executive, Account Management, Business Development, Market Research, Relationship Building, Financial Analysis, Communication Skills, Team Collaboration, Problem Solving, Project Management, Customer Care …

Nguyen Bach Hoang Mai

EDUCATION
– Le Hong Phong High School for the Gifted (Ho Chi Minh City) — 2009 – 2012
– High School Diploma
– International School of Business (ISB) — Jan 2013 – Jul 2017
– University of Economics HCMC
– Bachelor of Business Administration
– Minor: General Business
– GPA: 7.16/10

WORK EXPERIENCE
– Vietnam Technology and Commercial Joint Stock Bank (Techcombank) — 2017 – 2018
– Customer Service Officer (CSO)
– Business Planning / Budgeting
– Access to Banking Products for Individual Customers
– Create a Customer Base to Achieve Monthly Work Targets
– Break Down Monthly Targets into Daily Targets
– Daily Activities:
– Refresh List of New Sources of Customers
– Perform Outside Sales Activities (Accounting for Nearly 70% of Work Time)
– Make Phone Calls to New and Current Customers
– Schedule Meetings with Customers to Introduce and Sell Products
– Ensure Completeness of Records When Closing Sales
– Report Daily Sales Activities to the Personal Customer Manager
– Ensure Compliance with Company Policies, Procedures, and Regulations

– Transviet Travel — Feb 2018 – Feb 2021
– Sales Executive
– Research and Collect Information About the Market and Customer Needs
– Plan to Approach Customers to Gather Information
– Establish and Maintain Relationships with Customers
– Deploy Business Plans, Maintain and Develop Old Customers, Search for New Customers
– Participate in Offers and Receive Travel Service Booking Requests
– Track and Urge the Process of Making Trip Arrangements for Guests
– Support for Troubleshooting, Service Control, and Debt Collection
– Design and Calculate Tour Prices

– Chicilon Media Information Technology Vietnam Joint Stock Company — Mar 2021 – June 2022
– Account Manager
– Search for Potential Customers
– Communicate with Customers About Their Organizational Structure, Products, Brands, Markets, and Marketing Plans
– Help Customers Build Effective Communication Plans Based on Their Needs and Goals
– Build and Maintain Good Relationships with Customers
– Check the Advertising Plan, Broadcast Time, Review Implementation Progress
– Prepare Business Plans and Reports to Superiors
– Find Out Customer Feedback During and After Advertising
– After-Sales Customer Care

– Ksfinance Group Joint Stock Company (Sunshine Group) — July 2022 – Present
– Senior Account Manager
– Approach and Advise Potential Customers on Investment Opportunities
– Analyze and Evaluate Benefits and Trends of the Financial Market
– Actively Care for Customers Who Have Transacted and Continuously Advise on Other Products
– Receive Assigned Data Source, Deploy Main Sale or Cross-Sell Investment Products
– Actively Exploit Customer Databases Collected from External Sources
– Coordinate and Implement Consulting and Finalizing Products with Customers
– Check and Manage Customer Records and Information
– Make Reports on Plan and Operation Results
– Report Work-Related Information to the Board of Directors
– Perform Other Duties as Requested by the Leader

ACTIVITIES
– Member of International School of Business (ISB) Ambassador — Oct 2013 – Jul 2017
– Share Scholarship Hunting Tips and University Life Experiences
– Organize Social Campaigns and Academic Competitions for 300 Students
– Work Closely with Students and Student Council
– Welcome Program for Freshmen

CERTIFICATIONS
– Studying for the ICAEW Certificate in Finance, 2017
– Accounting and Business (ICAEW CFAB)
– Completing First Exam Module: Business and Finance

ADDITIONAL INFORMATION
VOLUNTARY WORK EXPERIENCE
– Volunteer at Hoang Phap Pagoda, Oncology Hospital, HCMC
– Care for and Help Patients
– Green Summer Voluntary Member — 2014 – 2015
– Campaign to Raise Awareness About Climate Change
– Build Houses for People in Difficult Living Conditions
– Organize Mid-Autumn Festival for Local Children

SKILLS
– LANGUAGE: Vietnamese (native), IELTS 5.5-6 (All University Subjects in English)
– COMPUTER: Microsoft Office (Word, Excel, PowerPoint), Basic Photoshop