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International Hospitality Management, Food and Beverage, Customer Service, Digital Marketing, Communication Skills, Problem Solving, Organizational Skills, Microsoft Office, English Proficiency, Sales, Marketing, Team Leadership …

VU To Ha Phuong

EDUCATION
– MA. International Hospitality Management (First Class)
Manchester Metropolitan University
Aug 2016 – Sep 2017
Completed
– Projects:
– Operated a food stall in a Street Food Event
– Implemented Social Media Marketing plan for KRO Bar in Manchester

– BA. International Economics (Distinction)
University of Economics and Business
Aug 2012 – Jun 2016
Vietnam National University
– Completed Short-study Business Program at Yokohama National University

WORK EXPERIENCE
– Macdonald Manchester Hotel & Spa, Manchester, UK
Assistant of Food and Beverage Department
Oct 2016 – Jul 2017
– Responsibilities:
– Organised the work area to ensure the highest productivity of the workflow
– Supported constant communication and coordination among different departments
– Regulated all activities under the operation of in-room dining
– Accomplishments:
– Improved service time (less than 30 minutes/order, 15 minutes/request)
– Frequently doubled the number of covers per shift

– New Future Ltd. Company, Hanoi, Vietnam
Private Customer Executive
Feb 2016 – Sep 2016
– Responsibilities:
– Managed the workflow and related activities under the sector of private customers
– Solved customers’ requests of airline ticket bookings, transportation, and accommodation arrangements
– Expanded digital marketing to reach monthly target revenue
– Performed other administration duties
– Accomplishments:
– Maintained strong relationships with frequent customers and found an average of 5 new customers per week
– Reached monthly target revenue (50 mil. VND)

– Lune Production, Hanoi, Vietnam
Front Office Assistant
Jul 2016 – Sep 2016
– Responsibilities:
– Sold tickets to walk-in customers
– Solved customers’ requests during the performance
– Accomplishments:
– Approached more than 50 customers per day
– Sold an average of 10 walk-in tickets per day

– Savills Vietnam, Hanoi, Vietnam
Sale and Marketing Intern
Jul 2015 – Sep 2015
– Responsibilities:
– Approached new clients for residential projects
– Took care of potential clients in sales events
– Responsible for other administration duties
– Accomplishments:
– Completed 70 cold-calls per day
– Invited an average of 5 clients to each sale event of the company

– Hanoi International School, Hanoi, Vietnam
Assistant in Special Learning
May 2014 – Nov 2014
– Responsibilities:
– Provided academic and social support for dyslexia students
– Served as an ELS assistant
– Accomplishments:
– Improved student test scores by 25 percent
– Ensured all students’ projects satisfied academic requirements

ORGANISATIONS AND ACTIVITIES
– Youth Exchange Camp by Erasmus+ – Team Leader
– Responsible for the hospitality of 15 participants from Italy and Macedonia

– UNESCO World Heritage Work Camp – Volunteer Member
– Promoted the tourism activities in Triem Tay Village and took part in organising two musical events in Hoi An City

– Sing Out Asia Cross-Culture Leadership Training Camp & Study Tour 2015 – Participant
– Participated in cultural activities in Vung Tau, Da Lat, Nha Trang, and Ho Chi Minh City with participants from Japan, Thailand, Malaysia, and Indonesia

SKILLS AND STRENGTHS
– Proactive and strong desire to learn
– Excellent in problem solving, organizational, change management, and communication skills
– Proficient in Microsoft Office; capable of various computer uses
– Fluent in conversational and written English; beginner skills in Japanese