Ứng viên có kinh nghiệm giảng dạy và hỗ trợ khách hàng. | Nữ | 1992 | Thuan An – Binh Duong

Teaching Assistant, English Teacher, QA Assistant, HR Assistant, Customer Service, Communication Skills …

CURRICULUM VITAE

Personal Information
❖ Full Name: Do Ngoc Han
❖ Date of Birth: July 3rd 1992
❖ Sex: Female
❖ Marital Status: Single
❖ Current Address: 01 Phan Dinh Phung Street, Lai Thieu Ward, Thuan An Town, Binh Duong Province
❖ Cell Phone:
❖ Email:

Career Objective
❖ Seeking a position utilizing English in a long-term role where I can be trained to improve and contribute my qualifications to the workplace
❖ Committed to continuous learning to meet company requirements
❖ Collaborate to achieve objectives and policies of the company
❖ Willing to learn new skills and improve for personal development

Education Background
❖ Proficient in Microsoft Office, Internet, Email, Outlook
❖ Bachelor’s Degree, Major in English, Industrial University of Ho Chi Minh City

Work Experience

**HD English Language Center**
– **Teaching Assistant** (December 2012 – June 2014)
➢ Handle kid classes
➢ Support foreign teachers in classroom management
➢ Perform administrative and office tasks as assigned

– **English Teacher** (June 2014 – December 2015)
➢ Prepare lessons, equipment, and documents for students
➢ Update student information and maintain communication with parents
➢ Teach English to kids, teenagers, and adults (if applicable)
➢ Instruct and advise students
➢ Evaluate student abilities and academic results
➢ Manage timetables and arrange working hours for foreign teachers
➢ Address and resolve issues as they arise
➢ Handle phone calls and perform administrative tasks as assigned

**Bowker Vietnam Garment Factory**
– **QA Assistant** (January 4th 2016 – June 4th 2016)
➢ Teach English to CFA team
➢ Monitor traffic light and rework card systems on sewing lines
➢ Update Kanban board
➢ Translate for small group meetings in the office
➢ Inspect garments post-ironing and report to QA manager
➢ Ensure compliance with metal-free policy
➢ Support production in specific cases
➢ Perform administrative tasks as assigned

**Leading Star Vietnam Garment**
– **HR Assistant** (June 7th 2016 – March 7th 2017)
➢ Serve as CSR and HR assistant in HR Department
➢ Translate HR policies, procedures, and HSE guidelines
➢ Welcome customers and present factory profile during audits
➢ Assist Compliance Supervisor in document management and factory profile updates
➢ Remind workers of compliance with metal-free and 6S policies
➢ Aid recruitment department in training new employees
➢ Administer orientation tests for new hires
➢ Act as secretary during disciplinary actions and grievance settlements
➢ Support production operations as needed
➢ Execute other office tasks as assigned

– **Merchandising Assistant** (May 22nd 2017 – November 3rd 2017)
➢ Provide administrative support to the merchandising manager
➢ Source suppliers and negotiate pricing and delivery terms
➢ Place orders with suppliers
➢ Coordinate with customers for sample development
➢ Follow up on buyer order requirements
➢ Communicate issues to the merchandising manager and document solutions
➢ Perform administrative tasks as assigned

**ScanCom Viet Nam**
– **Customer Service Staff** (November 16th 2017 – Present)
➢ Collaborate with Sales Department for customer visit schedules
➢ Arrange transportation for customers, including factory and city tours
➢ Prepare welcome displays
➢ Organize meals for customers
➢ Book hotels and tickets, ensuring optimal service
➢ Maintain updated lists of hotels and restaurants
➢ Negotiate corporate pricing with service providers
➢ Update meeting schedules in the system
➢ Manage customer meeting information online
➢ Control and order refreshments for the showroom
➢ Process payment requests for customer service expenses
➢ Maintain comprehensive customer files
➢ Execute other assigned duties

Qualifications
❖ Positive attitude
❖ Strong communication and presentation skills
❖ Proficient in English communication and writing
❖ Ability to work under pressure
❖ Willingness to travel for business
❖ Capable of working independently and as part of a team
❖ Familiar with PC software including Microsoft Word, Email, Outlook, and Internet
❖ Responsible with a desire for knowledge and experience
❖ Can-do attitude

Thanks and Best Regards,
Do Ngoc Han