Chuyên gia dịch vụ khách hàng trong ngành khách sạn | Nữ | 1992 | Thu Duc – HCMC

Hospitality, Customer Service, Sales and Marketing, English Fluency, Team Leadership, Training …

**Curriculum Vitae**
**BUI THI NHU Y (Annie)**

**Career Objective**
Tìm kiếm cơ hội phát triển trong ngành dịch vụ khách hàng và quản lý.

—

**PERSONAL DETAIL**
– **Date of Birth:** November 22, 1992
– **Place of Birth:** Tay Ninh
– **Address:** 668 Quoc Lo 13, Hiep Binh Phuoc, Thu Duc, HCMC
– **Mobile:** [Số điện thoại]
– **Email:** [Địa chỉ email]
– **Health:** Good
– **Marital Status:** Single

—

**EDUCATION**
– **HUTECH UNIVERSITY**
– Graduated with a degree in Hospitality
– Knowledgeable in:
– Customer Service
– Sales and Marketing
– Hospitality Industry
– Good command of computer skills

—

**SKILLS**
– Fluently in both Speaking and Writing in English

—

**RELEVANT EMPLOYMENT**
– **Present:**
– **M.O.I Cosmetics – B2B**

– **February 2015 – 2017:**
– **Vise Hospitality**
– **Position:** Personal Assistant to Operation Manager
– Perform work flow service detail in writing for dissemination to staff.
– Develop training plans to maintain and motivate staff in service skills and assist with training new hostess staff.
– Ensure guests are happy when leaving the venue.
– Manage welcome and booking system as well as guest requests.
– Communicate and coordinate with other departments to ensure smooth operations.
– Create work shift schedules.
– Monitor reception areas for cleanliness and address irregularities.
– Respond positively to questions, concerns, and complaints.
– Maintain a positive work atmosphere through effective communication.
– Willing to learn and share best practices with the team.
– Comply with company regulations and employee handbook.

– **March 2015 – February 2015:**
– **Glow Sky Bar, Sapphire**
– **Position:** Service Supervisor
– Supervise customer service agents and other staff.
– Train, coach, and mentor employees on delivering excellent customer service.
– Lead by example in hospitality skills.

– **2 months travelled in Australia**
– Learning their culture
– Practicing English skills

– **March 2014 – January 2015:**
– **Chill Sky Bar & Dining / Sorae Restaurant**
– **Position:** Sales and Marketing Coordinator
– Submit sales reports to the Sales Manager.
– Maintain positive guest and colleague interactions.
– Liaise with related departments to meet guest requests and expectations.
– Ensure high standards of personal presentation and grooming.
– Attend training sessions and meetings as required.
– Develop go-to-market plans for monthly, yearly, and special events.
– Oversee distributor selection from screening to negotiation.
– Develop promotional tools and execution guidelines.

– **August 2013:**
– **Chill Sky Bar & Dining**
– **Position:** Hostess and Reservation
– Manage reservations and updates for MOD and related departments.
– Engage in selling and upselling over the phone.
– Build relationships with customers.
– Welcome regular and VIP guests warmly.

– **January 2011:**
– **VNG Corporation – Zing Me**
– **Position:** Freelancer
– Work as a freelancer on the web community team, responsible for online and offline events.
– Prepare plans for outdoor activities.
– Support team leader in presentations and reports.
– Follow up on the Zing Me Ambassador program at Hutech University and University of Economics.

—

**OTHER SKILLS**
– Fluently in both Speaking and Writing in English (Advanced level)
– Proficient in Microsoft Word, Excel, PowerPoint
– Confident in presentations in both English and Vietnamese
– Strong teamwork and individual collaboration skills

—

**SOCIAL ACTIVITIES**
– **2010:** Student and Soft Skills – HUTECH University
– **2011:** Team leader of Zing Me Ambassador – HUTECH University
– **2012:** Top 10 Hot Vteen, HCMC
– **2012:** Winner of Bacardi competition

—

**HOBBIES AND PERSONALITY**
– Creative, humorous, and socially active
– Dynamic, enthusiastic, and responsible with good leadership skills
– Strong analytical thinking
– Optimistic with a good sense of humor

—

**STRENGTH AND WEAKNESS**
– **Strengths:** Good at data screening, opportunity finding, and problem-solving
– **Weakness:** Straightforward communication

—

**REFERENCES**
Available upon request.