Lãnh đạo đội ngũ trong ngành nhà hàng, chuyên phục vụ khách hàng. | Nam | 1995 | Tan Binh – Ho Chi Minh

Hồ Chí Minh
Bartending Charity Work Communication Skills Complaint Resolution Customer Service Food and Beverage Knowledge Hospitality Inventory Management Productivity Improvement Restaurant Management Team Leader
Mời ứng tuyển

Giới thiệu về ứng viên

Team Leader, Restaurant Management, Customer Service, Hospitality, Bartending, Complaint Resolution, Inventory Management, Food and Beverage Knowledge, Productivity Improvement, Communication Skills, Charity Work …

NGUYEN MINH HIEU
Team Leader – Square One Restaurant
Ngày sinh: 1 Nov, 1995
Giới tính: Nam
Điện thoại:
Email:
Địa chỉ: 35 Tan Khai St. Tan Binh Distric, Hochiminh, Vietnam

EDUCATION
Sep 2013 – June 2017
– University of Economics Ho Chi Minh City (UEH)
– Major: Tourism Management
– GPA: 7.55

WORK EXPERIENCE
Dec 2016 – Oct 2017
– Liberty Central Citypoint Hotel
– Waiter at Central Restaurant

Oct 2017 – Dec 2018
– Liberty Central Citypoint Hotel
– Waiter at Bistro Bar

Jan 2018 – Apr 2018
– Liberty Central Citypoint Hotel
– Restaurant Captain

Jun 2018 – Mar 2019
– Park Hyatt Saigon
– Bartender – Square One Restaurant

Mar 2019 – Present
– Park Hyatt Saigon
– Team Leader – Square One Restaurant
– Handle All Guest and Internal Customer Complaints
– Ensure Problems Are Solved Satisfactorily
– Maintain Positive Guest and Colleague Interactions
– Build Good Working Relationships
– Establish Rapport with Guests
– Maintain Good Relationships
– Assist to Improve Productivity Levels
– Ensure Outlet Operates to Maximize Profit
– Assist Outlet Manager
– Achieve Monthly and Annual Personal Targets
– Contribute to Outlet’s Revenue
– Assist in Inventory Management
– Ongoing Maintenance of Hotel Operating Equipment
– Ensure F&B Associates Work Supportively
– Collaborate with Other Departments
– Knowledge of Food and Beverage Items
– Recommend Combinations and Upsell Alternatives
– Maintain Clean and Organized Outlet
– Both Front and Back of House
– Conduct Daily Pre-shift Briefings
– Preparation, Service, and Menu Updates
– Be a Hands-on Supervisor
– Present at All Times in the Outlet

ACTIVITIES
Jan 2014 – Present
– Do Charity
– Partner of Charity Organization
– Gifts for Poor Children
– Preparing for Tet Holiday
– Earth Hour

SKILLS
– Language: English (645 TOEIC)
– Soft Skills: Communicating

INTERESTS
– Travelling, Hospitality, Music, Movies, Smartphones

ACHIEVEMENTS
– Best Employee of the Month – July 2017
– Completed WSET Level 1

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