Chuyên viên dịch vụ khách hàng với kinh nghiệm đa dạng trong ngành khách sạn. | Nam | 1987 | Thủ Đức – Hồ Chí Minh

Hospitality Management, Receptionist, Purchasing Staff, Business Contact Center, Customer Service, Multilingual …

**Full Name:** Pham Vu Minh Huy
**Date of Birth:** 16/07/1987
**Address:** 2D Linh Trung Street, Thu Duc District, Ho Chi Minh City
**Handphone:**
**Email:**

**Education**
– **2008 – 2010:**
– Graduated from Sai Gon Tourism Vocational College – Hospitality Management
– **2010 – 2017:**
– Student at Hutech University – Japanese Language
– **Certificates:**
– TOEIC: 740
– Japanese: N3
– Chinese: Level B

**Work Experience**
– **2007 – 2008:**
– Caddy Staff at Hoa Viet Joint Venture Corporation Ltd., Long Thanh
– **6 Months:**
– Sales Staff at Phu Bao Tours
– **3 Months:**
– Training at New World Hotel Sai Gon – Splash Bar Waiter
– **2010 – 2017:**
– Receptionist at Vien Dong Hotel
– **2012 – 2016:**
– Purchasing Staff for Mitsuyoshi Furniture Cambodia
– **2017 – 2018:**
– Business Contact Center Executive at Raffles Medical Clinic, Ho Chi Minh City

**Skills**
– **Languages:**
– English
– Japanese: N3
– Mandarin
– **Computing:**
– MS Office
– FO Computer Skill

**Responsibilities:**
– **At Vien Dong Hotel:**
– Welcome and greet guests with great courtesy
– Manage room reservations using a computerized reservations system
– Address guests’ concerns and special requests in a professional manner
– Ensure guests are settled comfortably in their rooms, making necessary adjustments
– Assist guests with luggage and valuables
– Arrange transport for customers and reservations in local restaurants
– Answer telephone calls and transfer them to guest rooms
– Take and relay telephone messages for hotel guests
– Prepare bills, handle checkouts, and process payments
– Manage the hotel’s business center and other units as necessary
– Communicate with housekeeping and maintenance staff to ensure quality service
– Handle complaints and problems
– Answer queries of guests about hotel information and services
– Perform other administrative and hospitable functions as assigned

– **At Mitsuyoshi Furniture Cambodia:**
– In charge of purchasing materials from Vietnamese suppliers
– Arrange transportation for transfer to Cambodia
– Handle payments and invoice collection

– **At Raffles Medical Clinic:**
– Ensure continuity of services by managing communication systems
– Maintain a conducive environment in the Business Contact Centre
– Provide empathetic, quality service to customers
– Answer incoming calls promptly and appropriately
– Handle outgoing phone calls in a timely manner
– Act as the first point of contact for clients, providing requested solutions
– Report potential complaints to the deputy clinical director
– Provide relevant information according to operational procedures
– Maintain open communication with Manager, Doctors, Clients, and staff
– Comply with service recovery protocols for complaints and compliments
– Greet all patients warmly and friendly

**Referees**
– Mr. Nguyen Tan Chinh – Splash Bar Manager
– Mr. Co Duc Lam – Head of Hospitality Department
– Mrs. Trinh – FOM 0908.724.427
– Mrs. Thanh – Hotel Director
– Mrs. Trinh – Customer Service Manager – Raffles Medical