Chuyên gia quản lý bán hàng và dịch vụ khách hàng | Nam | 1980 | Quận 11 – Hồ Chí Minh

Sales Management, Customer Service, Marketing, Project Management, Negotiation, Team Building …

APPLICATION FORM
PERSONAL PARTICULARS
Full Name: DINH HUU NGOC TAM
Sex: Male
Nationality: Viet Nam
Place of Birth: Ho Chi Minh City
ID Card: Issue: 11 / 05 / 1999
Date of Birth: 03 January 1980
Passport: B3720929
Address: 34/17 Tran Quy Street, Ward 6, District 11, Ho Chi Minh City.
Telephone Contact:
Handphone:
E-mail:
Marital Status: Single

EMPLOYMENT EXPERIENCE

02/2014 – Now
**Buhler Group**
*Asia Food Division*
**Sales and Customer Service Manager**
*Supplier of Industrial Food System: Pastas and Noodles, Chocolate, Candy, Biscus, Wheat Milling, Rice Processing, Food Process*
– Marketing Activities:
– Set up Marketing Tools
– Organize Seminars, Events, Exhibitions every quarter, year with Agents
– Business Planning:
– Arrange business trips, visit customers weekly
– Report on CRM software, MOM, week, month
– Cover Vietnam market
– Project Management:
– Follow up new projects from start to end and after sales service
– Get information of customers’ projects, book appointments, visit customer plants
– Introduce Buhler Group by Presenter
– Inquiry Management:
– Get new inquiries (samples), fill in “Off check” list
– Send to Head of Factory Team overseas, get feedback from colleagues
– Translate to Vietnamese if customer requests
– Send to customer, meet for discussion with support of overseas team
– Suggest sub-contractors if customer requests
– Contract Negotiation:
– Negotiate contracts, handover to customer
– After Sales Service:
– Supply spare parts and maintenance service
– Team Building:
– Training overseas

03/2010 – 12/2014
**MIE Corp**
**Sales Manager**
*Supplying Machines and Equipment for Building and Factory Projects*
– Customer Development:
– Maintain and develop potential customers
– Tender Management:
– Prepare tender documents and join tenders
– Team Management:
– Manage sales staff and organize team building
– Seminar Organization:
– Organize seminars about innovative products and solutions
– Customer Consulting:
– Consult customers including investors, end-users, design consultants, main contractors, and subcontractors about Mechanical & Electric systems
– Training:
– Train installation and service after sale (Pumps, Industrial Valves, Electric Motors)
– Product Development:
– Develop new products about Automatic Instruments, Sensors, PLC
– Supplier Management:
– Work directly with suppliers and find new suppliers from various countries
– Reporting:
– Compare and submit weekly and monthly reports to General Director

10/2007 – 01/2010
**D&B**
**Project Sales Engineer**
– Project Follow-up:
– Follow up building and factory projects
– Product Management:
– Main products: Small Steel Structure, Steel Plates, Water Pumps, Booster Pump Systems, Automatic Fire Fighting Pumps, Wastewater Treatment Pumps, Valves, Piping and Fittings
– Customer Development:
– Develop and maintain potential customers
– Presentation Preparation:
– Prepare presentations and consult immediately for customers

03/2005 – 09/2007
**Sino-Pacific Phu My Hung**
**Equipment Manager**
*Factory Producing Concrete for Saigon South Town Projects*
– Maintenance Management:
– In charge of maintenance, purchasing spare parts for various equipment

01/2004 – 02/2005
**Viet Thang**
**Trainee – Maintenance & Installation Department**
*A Trading Company of Vertical Machining Centre, CNC Lathe Centre, Wire Cut EDM CNC, Drilling Machine, Welding Machine*
– Customer Approach:
– Approach customers and provide technical consulting

EDUCATION
2004 Polytechnic University of HCMC
*Mechatronic Bachelor*

Linguistics Ability:
– English – TOEIC

Other Courses:
– Training Sale Staff of Economic University
– Training Business Administration of Economic University
– Read Drawings AutoCAD 2D & 3D
– PLC (Programmable Logic Controller) Mitsubishi and Siemens
– Microsoft Office (Access, Excel, Word, PowerPoint)
– Internet, Repair Computer
– More Training from Buhler Group (CRM, Sales Process, Team Building, Change Management, Customer Service, Manage and Supervise Projects)

SKILLS & QUALIFICATIONS
– Active, Dynamic, Creative and Hardworking
– Market and Competitors’ Analysis and Research
– Business Planning, Strategy, Problem Solving, Negotiation
– Team Building and Management
– Good Communication in English