Ứng viên năng động trong lĩnh vực dịch vụ và khách sạn. | Nữ | 1996 | Quận 10 – Hồ Chí Minh

Hospitality, Customer Relations, Sales Executive, Communication Skills, Negotiation, Service Industry …

NGUYỄN THỊ MINH THƯ
16/05/1996
Dien Bien Phu, Quận 10, Hồ Chí Minh, Vietnam
https://www.facebook.com/nguyen.thiminhthu1605

**OBJECTIVE**
Accomplished, achievement-driven and result-oriented student interested in working in hospitality and service field. Take knowledge and experience in Service Industry, I have gained strong customer relations, communication interpersonal, negotiation skills and problem solving ability. I am proactive and hardworking and will never stop learning to become an excellent staff and contribute to success and growth of Company.

**EDUCATION**
PEDAGOGY UNIVERSITY HO CHI MINH CITY (2014 > 2018)
– **MAJOR:** FRANCE LANGUAGE
– **SPECIALITY:** TOURISM
– **GPA:** 7.6/10

**WORK EXPERIENCE**
FIDITOUR TRAVEL CORPORATION (May 2018 > January 2020)
**Sales Executive – Online Sales Department**
– Using online channel (website and social media) for sales and marketing purpose.
– Handling sales phone calls and e-mails in order to communicate with clients in a professional manner.
– Finding potential customers and persuading these customers to purchase a company’s services.
– Building an understanding of a customer and clients requirement and then deliver an appropriate service.
– Maintaining the marketing database of clients and contacts.
– Creating detailed proposal documents.
– Make accurate, rapid cost calculations and providing customers.
– Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

CHRISTINAS VIETNAM COMPANY (07/2017 > 04/2018)
**Intern in Operation Department**
– Welcomes visitors by greeting them.
– Confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. Handle check-outs.
– Complete basic cashier and bookkeeping responsibilities.
– Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests.
– Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
– Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
– Finding potential customers for long-term and short-term stay.

**ACTIVITIES**
HO CHIEU XANH EVENT (08/2016 > 05/2017)
**MEMBER OF THE ADMINISTRATION**
– Organize events, network with other group.
– Leader of receptionist and hostess.
– Successfully attract 400 students.