Ứng viên có kinh nghiệm hỗ trợ kinh doanh và dịch vụ khách hàng. | Nữ | 1994 | Quận 7 – Hồ Chí Minh

Business Assistant, Customer Service, Project Management, Microsoft Office, Teamwork, Problem Solving …

**Doan Lam Bao Thoa**

**Date of Birth:** 16-08-1994
**Gender:** Female
**Phone:** [Số điện thoại]
**Email:** [Địa chỉ email]
**Address:** 24 NO.3 Street, Tan Phu Ward, District 7, HCM City

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**OBJECTIVE**
– I am a Business Assistant with 2 years of experience.
– I am eager to learn about new job opportunities.
– I possess strong skills in computer applications and Microsoft Office.
– I have experience in sales and business assistance within the machine industry.
– I thrive under pressure, believing it fosters personal growth and efficiency.

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**EDUCATION**
– **Oct 2012 – August 2016**
Sai Gon Technology University
**Major:** Business Administration

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**WORK EXPERIENCE**

– **March 2017 – Present**
Vietjet Air
**Position:** Customer Service
**Responsibilities:**
– Handled incoming calls from passengers, responding to inquiries and resolving issues.
– Announced new flight schedules for passengers.
– Supported resolution of flight and passenger problems.
– Listened attentively, solved problems creatively, and used tact and diplomacy to achieve win-win outcomes.
– Worked effectively in teams and in a self-directed environment.

– **February 2016 – November 2016**
International Grand Glory
**Position:** Business Assistant
**Responsibilities:**
– Conducted site visits to obtain real dimensions.
– Met and discussed project details with clients.
– Supported the team in creating project schedules and ensuring progress.
– Improved workflow to meet deadlines.

– **February 2012 – December 2013**
Happiness Angel Service and Trading
**Position:** Assistant, Sales Leader
**Responsibilities:**
– Met and negotiated with clients.
– Assisted the team in project scheduling and progress tracking.
– Enhanced workflow to meet deadlines.
– Sold products in-store and prepared written reports.
– Assisted in project management and store setup.

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**CERTIFICATIONS**
– **2016**
Associate Degree in Business Administration

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**ABILITIES**
– I am capable of working anywhere in Vietnam.
– I can collaborate effectively within a team, listen actively, and take responsibility for my work.
– Proficient in Word, Excel, and Access.