Chuyên viên hỗ trợ khách hàng với kỹ năng giao tiếp tốt | Nữ | 1992 | Bình Thạnh – Hồ Chí Minh

Quản trị Kinh doanh, Giao tiếp, Tiếng Anh, Hỗ trợ văn phòng, Du lịch, Dịch vụ khách hàng …

CURRICULUM VITAE

PERSONAL INFORMATION
– Full Name: Tran Thi My Nghiem
– Gender: Female
– Date of Birth: 15/7/1992
– Place of Birth: Binh Dinh
– Height: 1m58
– Weight: 43 Kg
– Identification Card:
– Date of Issue: 20/10/2014
– Place of Issue: Binh Dinh Province
– Email:
– Current Address: 273 Bach Dang Street, Ward 15, Binh Thanh District, Ho Chi Minh City
– Mobile Phone Number: .848

EDUCATION
– 2007 – 2010: An Nhon II High School, Major: High School, GPA: 7.2
– 2010 – 2014: Industrial University of Ho Chi Minh City, Major: Business Tourism, GPA: 7.2

FOREIGN LANGUAGES, INFORMATICS & CERTIFICATES
– Foreign Languages:
– Level C (English), Industrial University of Ho Chi Minh City
– Informatics:
– Level A, Industrial University of Ho Chi Minh City

WORK EXPERIENCE
– From 06/2014 to 03/2015:
– Position: Editor (Part-Time), Aries Hotel
– Answered all incoming calls and handled caller’s inquiries
– Provided office support services to ensure efficiency
– Responded to guests and public inquiries
– Received, directed, and passed on telephone and fax messages
– Directed employees, guests, and the general public to the right staff member
– Maintained a sufficient record of office supplies
– Typed and distributed correspondence
– Picked up and delivered the mail
– Maintained the common filing system and filed all letters
– Provided administrative services to the office manager

– From 04/2015 to 03/2016:
– Position: Sales, Image Travel
– Followed up with agents to get final feedback from customers
– Ensured smooth communication and cooperation with customers
– Coordinated with other departments to ensure all services were booked and ready
– Used pricing and system properly
– Followed up on payments with customers not having credit facilities
– Reported regularly about any issues, problems, and complaints from customers to Supervisor or direct Manager
– Handled complaints and reported to manager

– From 03/2016 to 05/2017:
– Position: Sales, Diamond Travel
– Followed up with agents to get final feedback from customers
– Ensured smooth communication and cooperation with customers
– Coordinated with other departments to ensure all services were booked and ready
– Used pricing and system properly
– Followed up on payments with customers not having credit facilities
– Reported regularly about any issues, problems, and complaints from customers to Supervisor or direct Manager
– Handled complaints and reported to manager

OTHER INFORMATION
– About Myself:
– Character:
– Funny, get along with everyone
– Update knowledge, surf the internet
– Enthusiastic, eager, open
– Excited, determined in all activities
– Hobbies:
– Listen to music, play sports
– Participate in extracurricular activities
– Strong Points:
– Fluent in English (listening, speaking, writing, reading)
– Intelligent, creative, good knowledge in many fields
– Good ability to communicate, persuade, and report
– Connect and motivate everyone
– Adapt and integrate quickly to new environments
– Compliance with organizational provisions
– Weak Points:
– Not satisfied when work is unfinished
– Sometimes too perfectionistic and careful
– Lack of experience in some fields

I certify that the information is completely true and take full responsibility for the implementation.

Sign:
Tran Thi My Nghiem