Chuyên viên dịch vụ khách hàng với kinh nghiệm tài chính vững vàng. | Nữ | 1991 | Bình Thạnh – Hồ Chí Minh
Giới thiệu về ứng viên
Customer Service, Financial Services, Loan Products, Problem Solving, Team Leadership, Communication Skills …
PHẠM PHƯƠNG LÊ
TEAM LEADER
**CAREER GOALS**
With experience gained during the working time, together with quick acquisition, my carefulness as well as my ability of arranging tasks, I believe that I will well complete the assigned tasks. I always wish to apply my knowledge and actual working experience to contribute to the company development.
**EDUCATION**
– Banking University Ho Chi Minh City
– Major: Financial – Banking
– Classification: Above average
**WORKING EXPERIENCE**
*Fecredit (VPbank Joint Stock Company)*
*From 2012 to 2015*
**Position:** Customer Service Specialist
– Advising Customers on Suitable Loan Products
– Resolve Product or Service Issues
– Clarifying Customer Complaints
– Determining the Cause of the Problem
– Selecting and Explaining the Best Solution
– Making Repairs or Adjustments
– Following Up to Ensure Resolution
– Prepare Product or Service Reports
– Collecting and Analyzing Customer Information
– Contributing to Team Efforts
– Meeting Individual Sales Goals / Group and Call Processing Quota
– Resolve Customer Complaints
– Suggesting Suitable Alternatives
– Ensuring Resolution within Deadlines
– Contacting Relevant Departments
*Chubb Life Company*
*From 2016 to 2017*
**Position:** Contract Executive
– Check to Ensure Correct Entry of Insurance Claim File (ICF)
– Make Contract Delivery Record (DR)
– Support Printing / Closing / Handing Over Insurance Contracts
– Receive, Check and Store Original Documents
– Monitor Business Tools and Monthly Report on Warehouse Situation
*Mirae Asset Finance Company*
*From 2018 to now*
**Position:** Senior Disbursement
– Checking Customer Records and Data
– Ensuring Loan Application Appraisal Meets New Rules and Regulations
– Comparing Information, Requesting Corrections and Supplements
– Reporting Special Cases to Team Leader/Supervisor
– Notarizing and Issuing Mortgage Receipts to Customers
– Warehousing and Ex-Warehousing for Loan Payoff
**PERSONAL SKILLS**
– Financial – Administrative – Customer Service
– English for Communication
– Good Thinking, Good Handling, Adapting to Environment
– Ready to Work with Pressure
– Time Management Skills
– Incident Solving Skills
**AWARDS**
– Certificate of Dedicating Staff and Well Done Work of the Year
**CERTIFICATES**
– Certificate of Chief Accountant of the University of Economics
– Certificate of English Proficiency for Level B1
**HOBBIES**
– Sports: Yoga, Running, Walking
– Traveling
– Watching Movies
– Reading
**REFERENCES**
Nguyen Ngoc Khanh – Colleague
Mirae Asset Finance Company
Mobile phone: [Số điện thoại]
**PROJECT PARTICIPATION**
*Project of Interior Work Execution*
– Customer: Foreign Partner
– Work to Do: Connect Between Seller and Buyer About T-Shirt Items of Company
