Chuyên viên dịch vụ khách hàng với 8 năm kinh nghiệm | Nữ | 1991 | Huyện – Hồ Chí Minh

Customer Service, Sales Support, Import Export, Administration, Translation, Team Management …

**Họ và Tên:** Nguyễn Thị Như Quỳnh
**Email:** [Email]
**Chỗ Ở Hiện Tại:** 125/48/27 Le Duc Tho Ward 17, Hồ Chí Minh, Việt Nam
**Điện Thoại:** [Điện Thoại]
**Ngày Sinh:** 20/06/1991
**Giới Tính:** Nữ
**Tình Trạng Hôn Nhân:** Độc thân

**Thông Tin Nghề Nghiệp**
– **Công Việc Gần Đây:** Nhân viên
– **Năm Kinh Nghiệm:** 8 năm
– **Bằng Cấp Cao Nhất:** Đại học
– **Ngoại Ngữ:** Tiếng Anh – Trung cấp, Tiếng Trung – Sơ cấp, Tiếng Nhật – Trung cấp
– **Vị Trí Mong Muốn:** Customer Service / Sale Support
– **Mức Lương Mong Muốn:** 1,000 – 1,200 USD
– **Ngành Nghề Mong Muốn:** Dịch vụ khách hàng, Vận chuyển / Giao nhận / Kho vận
– **Nơi Làm Việc Mong Muốn:** Hồ Chí Minh

**Mục Tiêu Nghề Nghiệp**
– Looking for an active working environment where I can challenge myself with difficult tasks to enrich knowledge, accumulate experience as well as improve skills.

**Kinh Nghiệm Làm Việc**
– **Assistant of Chief of Rep Office**
Rep Office of Chuetsu Transport in HCMC.
08/2019 – Hiện tại
– Administration and Translation Tasks
– Arranging visa, accommodation, transportation for Chief of Rep Office.
– Preparing documents to extend/modify the Rep Office’s license.
– Preparing application for remittance and managing cash book.
– Import, Export Tasks
– Working with agents to check cost and freight then submitting quotation to customer.
– Liaising with agents to get booking according to customer’s shipping schedule.
– Checking/drafting importation/exportation documents (Contract/ invoice/ packing list/ bill) on customer’s behalf.
– Checking importation/exportation procedure and giving advice to customer.

– **Japanese Coordinator**
RAITO – FECON Innovative Geotechnical Engineering JSC.
02/2018 – 08/2019
– Administration and Translation Tasks
– Arranging visa, accommodation, transportation for Japanese expats.
– Supporting Japanese in communicating with other Vietnamese staff.
– Translating Japanese/ English documents into Vietnamese and vice versa.
– Import, Export Tasks
– Liaising with Japanese expats to confirm PO, finalize invoice, packing list for importation of machine, spare parts.
– Drafting Equipment Leasing/Sales Agreement.
– Contacting forwarder for preparing documents and submitting the custom declaration form.
– Liaising with forwarder to arrange delivery schedule.
– Preparing payment dossier for overseas suppliers.

– **Service Delivery Expert**
The branch of KDDI Vietnam in QTSC.
03/2014 – 03/2017
– Receiving and checking service order directly from Japan Headquarters.
– Liaising with international telecom partners to set up and deliver service to enterprise customers.
– Checking and managing the order progress in order to meet customer requested deadline.
– Working with technical experts to analyze and investigate the service quality trouble.
– Arranging schedule for service quality test with field engineers and partners.
– Reporting the order progress to Japan Sales team.
– Creating monthly performance report of partners and proposing solutions for improvement.
– Supporting team leader in managing the team performance.
– Creating weekly report in order to report to Board of Directors.
– Leading a group of five, controlling and adjusting the workload of each member.
– Training new members in the team.

**Học Vấn & Bằng Cấp**
– **University of Economics and Law**
– 08/2013
– International Trade Law – Luật Thương Mại Quốc Tế

**Kỹ Năng Nổi Bật**
– Time Management

**Người Tham Khảo:** [Người Tham Khảo]