Chuyên gia dịch vụ khách hàng và quản lý bán hàng | Nữ | 1991 | Tan Binh – HCMC

Customer Service, Sales Administration, SAP, Market Research, Communication Skills, Teamwork …

C U R R I C U L U M V I T A E

**PERSONAL INFORMATION**
– **Name:** Doan Thi Thu Ngoc
– **Birth:** December 27th, 1991
– **Place of Birth:** Gia Lai Province
– **Gender:** Female
– **Address:** 47/17 Thang Long St, 4 Ward, Tan Binh District, HCMC
– **Telephone:**
– **E-mail:**

**EDUCATION**
– **2016 – 2018**
– The University of Economics Ho Chi Minh City – UEH.
– Title awarded: Bachelor of Business Administration.
– **2009 – 2012**
– Ho Chi Minh City Institute Of Applied Science & Technology.
– Title awarded: Bachelor of Business Administration (Level “Strong-pass”).

**PERSONAL SKILLS AND COMPETENCES**
– **LANGUAGE**
– English (Intermediate Level)
– Japanese (Basic Level)
– **Skills**
– Having an inquiring mind and ready to focus on finishing assignments successfully.
– Communicate effectively with people from diverse backgrounds.
– Works well with a team or independently.
– Strong Analytical Skills.
– Creative Management and Organization.
– Goal-Oriented Person.
– Reliable.
– Good at presentation and expressing ideas effectively.
– Proficient in researching information via the Internet.
– Good at English skills and computer skills.
– Proficient in utilization of all Microsoft Office applications (Word, Excel, PowerPoint, etc.).

**MAIN WORK EXPERIENCE**
– **2018 – Now:**
– Customer Service Specialist at TotalGaz Viet Nam
– Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
– Solving issues/complaints arising from customers/forwarders/third parties relating to order processing.
– Reminding and following up on payment and overdue accounts.
– Working with AR for booking deferred payment and specific cases.
– Collaborating with Sales and BA team for blocked sales orders.
– Professional in using the SAP system for taking customer orders and related tasks.
– Assisting the Sales Department in implementing marketing programs and sales promotions for new products.
– Calculating the commercial discount for customers every month.
– Following up with customers to ensure high-level satisfaction.

– **2013 – 2018:**
– Sales Admin at Yamato Protec
– Introducing the company and finding new customers.
– Gathering market and customer information and providing feedback on market trends.
– Building trust and maintaining good relationships with customers.
– Receiving orders from customers, planning delivery, and making purchase contracts.
– Preparing weekly reports and submitting them to the board of sales managers monthly.
– Updating business reports monthly.
– Updating “quotes 10 days” report.
– Making sales contracts and service contracts.
– Checking inventory amounts in the warehouse and ordering as needed.
– Managing delivery of administrative operations including facilities management, fixed asset control, and inventory.

– **January 2013:**
– Sales Executive at Hai Au Tic – VNH
– Contacting customers, sourcing, analyzing, and providing statistics on market share for business planning.

– **April 2012: Internship at Phu Minh Tin Co. Ltd**
– Main activities and responsibilities:
– Drafting contracts from Scope of Work after receiving requirements.
– Coordinating with other departments (Admin, Sales, Legal, Project Managers) to finalize contract details.
– Liaising with customers regarding pricing, payment terms, and contract articles.
– Following up on contract tracking to ensure payment terms are cleared.
– Reminding customers of payment terms.
– Organizing logistics for customer meetings and events.

– **April 2011: Promotion Girl at MC Advertising Co, Ltd**
– Sales support and advertising.

– **Dec 2010: Tutoring Experience**
– Teaching English for children and students in grades 6 and 7.

– **2009: Casual Jobs**
– Market Researcher for Customer Inside Co. (1 month).
– Salesperson for Parkson Department Store (2 months).
– Promotion Girl for Vietnam Trade Fair.

**VOLUNTEER WORK**
– **Jan 2011 – Now**
– Volunteer of Smile Group, a non-profit organization assisting children affected by HIV/AIDS in Vietnam.
– Teaching English, Math, and Vietnamese songs to children.
– Promoting HIV/AIDS prevention and knowledge for underprivileged children and families.
– Preparing events for children such as National Children’s Day, Chinese Moon Festival, and Tet holiday.
– Calling for donations to meet the basic needs of children and families.

**ADDITIONAL INFORMATION**
– References available upon request.