Chuyên gia điều hành tour với kinh nghiệm đa dạng | Nữ | 1987 | Tien Hai – Thai Binh

Quản trị Kinh doanh, Du lịch, Điều hành tour, Tư vấn, Khách hàng, Quản lý dịch vụ …

CURRICULUM VITAE

**Full Name:**
PHẠM THỊ KIM THOA

**Address:**
Room C613, Tan My Residence, Tan My Street, Tan Phu Ward, District 7, Ho Chi Minh City

**Cell Phone:**
[Điền số điện thoại]

**Email:**
[Điền email]

—

**I. PERSONAL DETAIL**
– **Full Name:** PHAM THI KIM THOA
– **Date of Birth:** 22/11/1987
– **Place of Birth:** Tien Hai District, Tien Hai Province
– **Nationality:** Vietnamese
– **Gender:** Female
– **Contact Address:** Room C613, Tan My Residence, Tan My Street, Tan Phu Ward, District 7, Ho Chi Minh City
– **ID Card Number:** [Điền số ID]
– **Date of Issue:** 17/09/2012
– **Place of Issue:** Tay Ninh Police Office
– **Contact Phone:** (+84) [Điền số điện thoại]
– **Email Address:** [Điền email]

—

**II. EDUCATION BACKGROUND**
– **Degree/Major:** Bachelor of Tourism
– **Grade:** Good
– **University:** University of Economics Ho Chi Minh City
– **Duration:** 2005 – 2009

—

**III. EMPLOYMENT HISTORY**

– **January 2009 – April 2009**
**Position:** Internship
**Organization:** Apollo
– Involved in preparation for Grand Opening New Branch in District 11.
– Contacted with customers and invited them to participate in Opening Ceremony.
– Set up ballroom.

– **April 2009 – September 2009**
**Position:** Internship
**Organization:** Vietravel
– Outbound Tour Operator and Visa Department
– Sold tour programs for walking passengers.
– Consulted and prepared visa documents for passengers.

– **September 2009 – November 2014**
**Position:** Tour Operator / Team Leader
**Organization:** Vietravel Southeast Asia Division
– Planning tour landing-service (hotel, rest, program, tour guide, …) each month, each quarter.
– Sending requests to suppliers and getting quotations.
– Based on supplier’s quotations and service evaluation to choose suppliers.
– Consulting, completing and submitting documents for Korea, Japan and China entry-visa application.
– Updating and adjusting service according to Sales Dept’s requirement and the actual situation.

– **November 2014 – April 2017**
**Position:** Vice-manager of Division 1 of Tour Operation Department (Northeast Asia Division and Southeast Asia team)
– Implementing, supervising services, solving issues on tours.
– Ensuring that suppliers comply with contract and all customers are satisfied with services.
– Booking domestic service for guests based on contract terms (meal, coach, pick-up airport service…).
– Looking for suppliers and getting the best deals for additional services on tour.
– Evaluating supplier’s service quality and collecting guest’s feedback to build data for later tours.
– Reporting tour’s aggregate cost and paying suppliers.
– Calculating the total cost of tours and reporting to related Departments (Accounting Dept, Sales Dept).
– Supporting and allocating works across the members.
– Managing and evaluating working results of each member in the division monthly.

– **April 2017 – Present**
**Position:** Representative of Tour Operation of Vietravel’s USA branch in Vietnam office
– Implementing and supervising services, ensuring customer satisfaction.

—

**IV. FOREIGN LANGUAGES**
– **English:** Advanced
– **Other Languages:**
– French (A)
– Chinese (HSK2)

—

**V. REFERENCES**
– **Name:** Mrs. Nguyen Thi Ngoc Phuong
– **Position:** Deputy Director of Tour Operation Department
– **Company Name:** Vietravel
– **Phone Number:** [Điền số điện thoại]