Chuyên viên hành chính và dịch vụ khách hàng giàu kinh nghiệm | Nữ | 1985 | Dist. 12 – Ho Chi Minh City

Secretary, Customer Service, Administrative Support, English, Communication, Multitasking, Event Coordination, HR Tasks, Office Management, Professional Skills …

CURRICULUM VITAE

I. Personal Details:
– Full Name: Le Thi Ngoc Huong
– Gender: Female
– Date of Birth: 17-08-1985
– Place of Birth: Ho Chi Minh City
– Marital Status: Single
– Address: Thạnh Xuân ward, Dist. 12, HCMC
– Mobile Number:
– Email:

II. Education and Skills:
1. Education:
– Graduated from HCM University of Social Sciences & Humanities in 2011 (Major in English)
– Graduated from School of Hotel & Tourism in 2006.

2. Skills:
– Good Command of MS Office, PowerPoint, Internet, Lotus Notes, Outlook
– Good Command of English
– Ability to Work with Minimum Supervision, Manage Daily Tasks Independently
– Good Interpersonal Skills, Well Organized, Highly Motivated
– Typing Skill (~ 50 Words/Min)
– Customer Service Minded
– Others:
– Enthusiastic, Resourceful, Meticulous, Cheerful, Responsible
– Ability to Work Independently and in Groups
– Hardworking and Trustworthy
– Willing to Learn and Improve Professional Skills
– Ability to Handle Multi-Tasks and Work Under Pressure

III. Career Objective:
The Opportunity to Work in a Professional Work Environment Where My Experiences and Working Skills Will Be Contributed and Developed; and It May Bring the Opportunity of Learning Skills and Promotion.

IV. Work History:
1. CCL Pharmaceutical
– From: 11/2016 To: 02/2019
– Location: Dong Nam Industrial Zone, Cu Chi Dist., HCM.
– Last Title: Secretary to General Director
– Main Duties:
– Set Up and Coordinate Meetings and Conferences, Attend Monthly Meetings and Take Minutes
– Negotiate and Manage Service Contracts: House Leasing, Car Renting, Security
– Work with Department Managers for Communication and Reports
– Process Claims for GD
– Compose, Translate Documents, and Prepare Presentations for GD
– Maintain GD’s Agenda and Assist in Planning Appointments
– Keep Company Seal, Important and Confidential Documents
– Handle Outgoing, Incoming Calls and Correspondence for GD
– Check Documents Before Submitted to GD for Signature
– Be in Charge of Visitor Pickup, Visa Application, Hotel and Flight Booking for GD and Visitors from Headquarters
– Organize Company Events, Parties
– Be Responsible for House Leasing, Work Permit, Resident Card for GD and Expats
– Perform Some HR Tasks (Recruitment, Labor Contract, Staff Attendance Record for Payroll)
– Perform Other Tasks Assigned by GD.

2. Absolute
– From: 06/2013 To: 10/2016
– Location: District 1, Ho Chi Minh City
– Last Title: Customer Service Executive
– Main Duties:
– Handle Customer Relations, Including Quotation, Contracts, Orders
– Translate Documents
– Maintain Customer Database
– Be a Liaison Between Customer and Company
– Handle Monthly, Quarterly and Technical Reports
– Respond to Customer Queries and Complaints
– Issue Receipt and Pro-Forma Invoice
– Prepare Documents for Foreign Director’s Meeting with Clients
– Assist Customer Service Manager:
– Supervise Service Quality via Monitoring Q/C Reports
– Support CS Manager Contact Suppliers for Orders, Tracking Goods, Coordinate with Accounting and Follow Up on Debts
– Report and Work with the Foreign Director About the Terms of Service for Customers
– Report to Directors About Complaints, Other Issues of Customers for Company’s Improvement of Quality, Service Scope, and Related Work
– Do Other Tasks Assigned.

3. Jebsen & Jessen Vietnam
– From: 09/2009 To: 06/2013
– Location: Pasteur St., District 1, HCM.
– Last Title: Office Secretary
– Main Duties:
– Ensure Smooth Administrative Support for the Office, Including: Air-Conditioning, Electricity, Drinks, Office Furniture and Stationery, Office Machine, Name Card, Ornamental Trees, Office Supplies
– Manage Tea Ladies and Drivers, and Petty Cash (Road Tax, Notarized Documents)
– Liaise with the Building Management for Parking and Related Work (Pest Control, Sanitation, Office Facilities)
– Be Responsible for Paper, Electricity Statistics, Hotels & Flights Booking, Visa Applications
– Be in Charge of All Reception Functions
– Implement Other Administrative Tasks Upon Request.

V. Hobby:
Reading, Listening to Music, Traveling, Studying Language, Sport, Charity.

VI. Confirmation:
I Certify That the Information Contained in This Form is True and Accurate in Every Respect and May Be Considered for Any Subsequent Contact of Employment.
Date ….. .
Le Thi Ngoc Huong