Chuyên viên dịch vụ khách hàng với kỹ năng giao tiếp tốt | Nữ | 1984 | Vĩnh Long

Sales, Customer Service, Communication, Negotiation, Time Management, Teamwork, Problem Solving, Public Speaking, Order Processing, SAP, Client Care …

CURRICULUM VITAE

**Full Name:**
DOAN THUY AN

**Date of Birth:**
Apr. 29th, 1984

**Place of Birth:**
Vinh Long

**Gender:**
Female

**Nationality:**
Vietnam

**Regional:**
Catholic

**Marital Status:**
Single

**Temporary Address:**
None

**Permanent Address:**
None

**Home Phone No:**
None

**Mobile Phone:**
None

**Email Address:**
dthuyanvn@yahoo.com

**ID No./Passport No.:**
None

**Issued Date:**
None

**Issued Place:**
None

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**EDUCATION**

– **High School:**
– Luu Van Liet High School
– Years: From 1998 to 2001

– **University:**
– Mekong University
– Years: From 2003 to 2007
– Diploma: Bachelor of English
– Major: English

– **Other Studies:**
– None

– **Other Special Skills:**
– Communication, Negotiation, Information Gathering
– Time Management
– Teamwork
– Problem Solving
– Flexibility, Well-organized
– Public Speaking – Intermediate
– Ability to Work Under High Pressure

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**WORKING EXPERIENCE**

– **Employer:**
– Lucky Restaurant
– Address: Vinh Long Business Centre
– Last Job Title: Sales Representative
– Time Working: From July 2008 to Sep 2009
– Responsibilities:
– Handle all products and services for weddings, conferences, and parties.
– Invite customers to Lucky Restaurant and introduce them to services.
– Receive orders from customers to achieve monthly sales revenue.

– **Employer:**
– Coats
– Address: Tang Nhon Phu B – District 9 – Ho Chi Minh City
– Last Job Title: Customer Service
– Time Working: From Dec. 2009 to May 2013
– Responsibilities:
– Process orders in assigned areas including DTM, sample orders, and bulk orders.
– Receive customer orders, review capability to supply and delivery time.
– Confirm orders with customers and negotiate terms as necessary.
– Process orders in SAP system and follow up to ensure delivery.
– Implement selling policies and coordinate with related sections to resolve customer complaints.

– **Employer:**
– DKSH
– Address: 2nd Floor- Etown 2 Building – 364 Cong Hoa – Ward 13 – Tan Binh District – Ho Chi Minh City
– Last Job Title: Client Care Executive
– Time Working: From Mar 2015 to May 2015
– Responsibilities:
– Receive requests and complaints from clients.
– Create tickets and update on CLC system.
– Make weekly and monthly reports and send to clients.