Ứng viên có kinh nghiệm 10 năm trong lĩnh vực hỗ trợ khách hàng. | Nữ | 1982 | Bình Tân – Hồ Chí Minh

Secretary, Assistant, Customer Service, Sales Coordination, Administration, Communication …

CURRICULUM VITAE

I. PERSONAL INFORMATION:
– Full Name: NGUYEN THUY HOANG OANH
– Sex: Female
– D.O.B: 03rd May, 1982
– Address: 12 Road 4, Le Thanh Area, An Lạc Ward, Binh Tan District
– Contact Address: Le Thanh Flat, An Lạc Ward, Bình Tân District
– Phone: /
– Email:

II. ACADEMIC STANDARD:
– 1996 – 2000: Studied at Mac Dinh Chi High School – District 6, HCM
– 2001 – 2006: Graduated from Ha Noi Foreign Language University – District 1, HCM.

III. WORK EXPERIENCE:
Worked for 4 companies in secretary or assistant position, as detail below:

– From 2000 – 2003:
– Worked at PouYeun
– Position: Assistant for 03 years
– My Duty:
– Support to Direct Manager to Research and Develop New Products for Export to Euro Market, primarily IKEA Stationery Products.

– From 2003 – 2005:
– Worked at Hoan Cau
– Position: Representative Office in Secretary for 02 years
– My Duty:
– Support to Manage and Operate the Office when the Boss is on Business.
– Contact Customers and Receive the PO, Check the Maquettes, Work with Suppliers.

– From 2005 – 2006:
– Worked at AA Logistic
– Position: Sales Position for 1 year
– My Duty:
– Receive the PO and Arrange the Delivery Schedule.

– From 2006 to Present:
– Working at Totalgaz Việt Nam
– Working for Totalgaz Viet Nam Limited Liability Company – District 7, HCM and have been worked at 02 departments of company. Details:
– From 2006 – 2013 & 2014 – 2016:
– Work at Sales Department
– Position: Sales Coordinator
– Job Dimensions:
– Sales Reporting:
– Synthesis Reports from Sales Reports given by Bulk Sales Manager, Area Sales Managers.
– Registration of Price Changes to Finance Service HCM City, Industry & Trade Services.
– Compile and Show Reports on Market Situation to South Sales Manager and Management.
– Update and Report on any Changes of TGV Dealers System.
– Responsible for Administrative Part of Sales Department.
– Responsible for Monthly Time Sheet of Sales Department.
– Sales Coordination:
– Inform South Sales Manager and Sales Staff about Customer Proposals.
– Inform TGV’s Other Departments about Sales & Marketing Policies.
– Receive, Exchange and Report Information from Sales Staff on the Market to Hierarchy.
– Sales Backoffice:
– Prepare and Compile Announcement Letters for Customers and Authorities.
– Create PR, PO and Follow Up for all Purchase of Sales and Marketing Activities as Marketing Budget.
– Prepare and Follow Up the Customer Contracts.
– Create New Customer Master Data, New Customer’s Code, New Vendor on SAP.
– From 2013 – 2014 & Oct – 2016 to Present:
– Work at Customer Services
– Position: Customer Service Secretary
– Job Dimensions:
– Sub-Operator:
– Answer Incoming Phone Calls Daily.
– Send Outgoing Letters (Price Announcement, Discount Announcement, Contract/Annex, etc.) to Customers Monthly and When Required.
– Prepare Contract/Annex/Agreement/Letter Based on Sales Requirement and Support Mandatory Document.
– Manage, Update and Archive Customer Profiles.
– Weekly Report on Document Retrieval from Customers, Informing and Following Up on Pending Cases.
– Ensure All Customer Documents are Valid.
– Cylinder Borrowing Reconciliation with Customers: 2 Times per Year and Getting Confirmation.
– Maintain Good Relationships with Customers by Visiting with Sales Team.
– Receive Incoming Letters.
– Calculate Discounts for Distributors and Bulk Customers.
– Maintain Register of Profiles of Distributors, B39 and Bulk Customers.
– Prepare Hard Copy of Customer Profiles.

IV. SKILLS:
– Experiences: 10 Years of Experience in a Foreign Company – One of the Third of Group in the World – TOTAL.
– Language: Fluent in English & Vietnamese
– Computer: Word, Excel, PowerPoint, Mail, Merge.
– Keen, Accurate & Fast.
– Good Communication Skills.
– Easy to Adapt.

V. HOBBY:
– Reading, Going to the Cinema, Traveling & Cooking.