Chuyên gia dịch vụ khách hàng và xử lý dữ liệu | Nam | 1991 | Tan Phu – HCMC

Data Processing, Customer Service, E-commerce, Hospitality, Sales Management, Standard Operating Procedures, Team Training, Client Communication, Reporting, Problem Solving, Bilingual …

ANDREW QUÁCH, HẢI THỌ

EXPERIENCE

– Data Processing
DIGI-TEXX Vietnam Ltd. 04/2021 – 09/2021
Operator (E-commerce – The Carousell Project)
– Handle the platform’s business process from backside, mainly resolving user email.
– Investigate/resolve user disputes.
– Review the listings as well as the items which infringe community guidelines, and the user appeal.
– Answer and resolve user FAQs.
– Other tasks assigned by the manager.

– Guest Service
Suncity VIP Club 12/2018 – 10/2020
Officer (Danang, Vietnam)
– Assist guests with hotel reservations, transportation, restaurant bookings, and entertainment.
– Respond to guests’ requests onsite or via phone in a timely and accurate way.
– Participate in making Standard Operating Procedures (SOP).
– In charge of monthly and annual reports which include statistics for data and performance.
– Train new associates; administrative duties assigned by the manager.

– Front Desk Agent
JW Marriott Hotel Macau 05/2015 – 10/2018
(Macau S.A.R, China)
– Pre-opening team.
– Assist guests upon arrival and departure (check-in and check-out).
– Accommodate guest requests, ensuring that stay is beyond satisfactory. Have received a lot of compliments from guests.
– Ensure that upsell and enrollment targets are met, contributing to the wellbeing of the company. Have been one of the top three excellent associates for above tasks.
– Train new associates regarding daily operations.

– Assistant to Manager of S&M
Unitex Int’l Button Accy Ltd. 02/2014 – 02/2015
(Member of Duraflex Group)
– Innovate new ideas with the Sales team, thus promoting new products to clients.
– Communicate with clients and business partners regarding products and purchase orders.
– Follow production progress; promote production schedules, ensuring that lead time is met using the best shipping mode available.
– Prepare shipment invoices, track shipment waybills, and provide customers with necessary shipment documents to ensure payment is received according to schedule.
– Create, follow up, and renew Sales Contracts (ENG & VNM) for all clients.
– Administrative duties include document translation and interpretation.

– Assistant Guest Service Club Server
Wynn Resort Macau S.A. 12/2011 – 01/2014
(Macau S.A.R, China)
– Accommodate guest needs and requests, ensuring dining experience is exemplary.
– Knowledgeable of food and beverage products, leading to promoting restaurants and functions in the hotel.
– Arrange tables, chairs, and other necessary items for guest arrival and departure experience.

– Assistant to Manager of R&D
Chia Meei Vietnam 09/2010 – 12/2011
– Translate experiment reports of R&D team from Vietnamese to Chinese and vice versa.
– Participate in making Standard Operating Procedures (SOP).
– Schedule/follow up department monthly meetings for management.
– Department cost control. In charge of monthly reports which include statistics for purchases of the department.
– Propose newly potential products.
– Maintain a high level of cleanliness, hygiene, health, and safety in the workplace; in charge of hygiene quality reports.
– Administrative duties include translation, interpretation, filing, and organizing documents in a detailed manner.

LANGUAGES
– Vietnamese
– Mandarin
– Cantonese
– English

CERTIFICATIONS
– Mach Kiem Hung Chinese Language School, Advanced Chinese proficiency cert.
– IELTS Band 6 cert.