Chuyên viên cho thuê và dịch vụ khách hàng với kinh nghiệm đa dạng | Nam | 1990 | Tan Binh – HCMC

Leasing, Customer Service, Business Development, Sales, Marketing, E-Commerce, Hospitality, Relationship Management, Market Research, Problem Solving, Communication, Teamwork …

SINH S. KHONE (Alex)
Leasing Associate/ Lease Management – Customer Service Executive

**Date of Birth:**
Mar 28th

**Phone:**
[Your Phone Number]

**Email:**
[Your Email]

**Address:**
Tan Binh district, HCMC, VN

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**WORK EXPERIENCE**

**Nov 2020 – Jun 2022 ➖ Sunwah Innovations**
**Leasing Representative & Customer Service @ Co-Working Space**
– **Business Development (50%)**
– Contact Potential Customers
– Consult on serviced-office leasing and office-related services
– Perform daily cold calls and marketing emails
– Maintain and update customer database
– Sales Life Cycle Management
– Tailored proposals, contract drafting, and negotiations
– Survey competitors and market trends
– Build relationships with tenants

– **Customer Service and Operation (35%)**
– Implement Activities in Co-Working Space
– Organize mini-events and seasonal events
– Ensure compliance with office use contracts
– Customer Experience Management
– Conduct surveys and record feedback
– Liaise with departments for space maintenance

– **Others (15%)**
– Control Outstanding Arrears
– Deliver Monthly Leasing Reports
– Welcome Procedures for New Tenants

**Achievements:**
– Achieved over 90% occupancy in net leasing area (1600 m2)
– Secured significant contracts with major clients

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**Jul 2019 – Nov 2020 ➖ L’Azure Resort and Spa**
**Sales & Marketing – E-Commerce Sales Executive**
– Set Up and Update Hotel Information on OTA Channels
– Manage Social Media and Digital Marketing
– Coordinate Pricing Structure with DOSM
– Conduct Market Research and Maintain OTA Relationships

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**May 2018 – Jun 2019 ➖ Camia Resort & Spa Phu Quoc**
**Sales – Reservation & Online Sales Officer**
– Manage Reservations and Input Data into PMS
– Handle Customer Inquiries and Promote Resort Services

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**Feb 2018 – May 2018 ➖ Nam Nghi Phu Quoc Resort**
**Sales & Marketing – Reservation Officer**
– Primary Contact for Sales and Revenue Teams

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**Jan 2017 – Jan 2018 ➖ Vinpearl Phu Quoc Resort**
**Front Office – Guest Service Agent**
– Perform Receptionist Tasks in a 5-Star Resort

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**EDUCATION**
**2015 School of Social Sciences & Humanity (Can Tho University)**
Bachelor’s Degree of Tourism
Degree Classification: Good

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**LANGUAGE**
– **English:** Intermediate, Business Working Level
– **Khmer (Mother Tongue):** Beginner
– **Vietnamese (Native Language):** Fluent

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**SKILLS**
– **Sales:** Sales Planning, Presentation, Cold Calls
– **Customer Service:** Customer Oriented, Listening Skills
– **Problem Solving:** Identify Problems and Deliver Results
– **Utilizing Technology:** Familiar with Microsoft Office, Salesforce, Asana
– **Self-learning:** Adaptability to Working Environment
– **Communication:** Strong Teamwork Skills

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**REFERENCES**
– Mr. Jesse Choi – Director of Sunwah Vietnam
– Ms. Phương Trần – Former Operation Manager of Sunwah Innovation Center
– Ms. Vân Phi – Center Manager of SC Vivocity Mall