Chuyên gia dịch vụ khách hàng với kinh nghiệm làm việc với khách Nhật. | Nam | 1992 | Gò Vấp – Hồ Chí Minh

Customer Service, Japanese Language, Communication Skills, Receptionist, Visa Support, Hotel Management, Microsoft Office, Talent Management, English Language, Sales Experience, Immigration Procedures, Market Development …

Thao Vu Thi
138/11/17 Nguyen Duy Cung street, 12 ward, Go Vap district, HCM City, Ho Chi Minh

**Summary**
I have more than 6 years working directly with customers in the service industry, especially Japanese customers. I enjoy communication and especially when I can enable to help a lot of people who are in trouble.

**Experience**
– **Airport Welcome Service**
Taseco Airs
11/2022 – 01/2023
– Assisting customers in transporting luggage, completing check-in, check-out procedures.
– Performing immigration procedures and customs screening quickly and conveniently without waiting in line.
– Visa support services, supporting customers to apply for an entry visa at the airport in a quick time.

– **Education Consultant**
Englishnow Global
11/2021 – 05/2022
– Developing markets/customers in the assigned area.
– Introducing English learning programs for children.

– **Receptionist**
Azumaya
08/2016 – 11/2021
– Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer.
– Checking in guests, allocating rooms and handing over keys.
– Answering questions about hotel facilities and local transport, places of interest and entertainment.
– Dealing with special requests, such as room service, taxi bookings or wake-up calls.
– Passing on messages to guests and taking mail for posting.
– Passing on any guests’ problems to the appropriate member of staff.
– Answering the phone, operating the switchboard and dealing with email and mail.
– Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

**Skills**
– Japanese
– English
– Chinese
– Customer Service
– Communication Skills
– Microsoft Word
– Hotel Management
– Receptionist Experience
– Sales Experience
– Microsoft Excel

**Education**
– **Japanese**
Dong Du Japanese Language School
06/2017
– Japanese N3

– **Human Resources Management**
University of Labour & Social Affairs (ULSA2)
10/2014
– Recruiting and managing talent
– Learning, Developing and Training
– Organization
– Personnel relations and management
– Performance appraisals and rewards